Customer Service Clinical Research

JENNIE BUCHELLY

Canyon Country, CA *****

818-***-**** - *.**********@*****.***

PROFESSIONAL SUMMARY

To obtain a position in which my professional experience and dedication will not only be an asset to the company, but will also provide me the opportunity for professional growth and development. 15 years experience in customer service/sales. SKILLS

Product Promotion

Microdermabrasion Facials

Client Intakes

Employee Training

Customer Consultations

Superior Attention to Detail

LED Light Therapy

Skincare Services

Powerpoint

Excel

ACT

EDC computer systems

WORK HISTORY

12/2021 to 05/2023 Esthetician

Hebe Wellness Medspa – Valencia, CA

Sterilized equipment for patient treatments per EPA protocol. Lash extension application/lash/brow lifts

Recommended retail products for at-home use

Developed customized facial treatments for individual clients to address specific skin care needs.

Analyzed skin condition and made appropriate product recommendations. Gained knowledge of facial massage techniques and skin care product ingredients. Stocked treatment rooms with proper supplies.

Performed face waxing, body waxing, and gentle exfoliation to improve overall skin condition.

Educated patients on treatment options.

12/2021 to 05/2023 Clinical Research Coordinator

Amicis Research Center – Valencia, CA

Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.

Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.

Collected data and followed research protocols, operations manuals, and case report form requirements.

Followed informed consent processes and maintained records. Gathered, processed, and shipped lab specimens.

Skilled at working independently and collaboratively in a team environment. 11/2016 to 11/2021 Catering Hostess

Grubhub – Valencia, CA

Setup conference lunch rooms for aesthetic appeal

Completed on-time deliveries by choosing best and most efficient routes. Met with restaurant staff for quality check by name and order for quickest delivery Organizational skills for thorough completion

Accurately and efficiently pull and pack orders.

Arrange buffet tables with food.

Interact with customers in a polite and friendly manner. Make on-time deliveries within a set delivery window. 02/2011 to 01/2015 Customer Service Relations Representative Life Alert Inc – Encino, CA

Communicated with customers to assess and address individual needs, providing timely and quality support via phone systems.

Strengthened customer relationships by listening empathically to customer concerns and giving priority to service requirements. Answered product and service questions, suggesting other offerings to attract potential customers.

Assisted elderly with questions about service and advised of terms and agreements. Assisted with cancellation of service with empathy. Organized medical documents forms placed with records of client 10/2009 to 07/2011 Lead Generation Specialist

Insuranceleads.Com/It Sol Inc. – North Hollywood, CA Educated customers on product and service benefits, explaining features and answering questions.

Overcame objections using friendly, persuasive strategies. Pitched products and services to potential customers, securing new deals and sales opportunities.

Utilized sales techniques to build customer interest and close sales. Assist licensed insurance agents with selling a product line. Provide detailed pricing of all lines that the company offers Ex; Health, Home, Auto, Commercial IRA and Bonds.

Walk through functionality of the companies internet site that they are becoming a member of.

Up sell and achieve at least a 3 month contract from customer 04/2006 to 04/2009 Skin Pharmaceutical Sales Representative Mesoestic USA – Woodland Hills Ca

Introduce and educate pharmaceutical treatments to physicians/Nurses via phone/in person trade shows

Turn cold leads into clients or into interested hot leads Input orders into Act computer systems

Scheduled and prepared educational seminar for medical directors Attended international trade shows to promote, set up and sell products Provide exceptional customer service continuously following up EDUCATION

No Degree: Nursing

Los Angeles Valley College - Valley Glen, CA

Completed prerequisites for Nursing program 200*-****-**/2022 Board Certified Licensed Esthetician : Aesthetics American Beauty Academy - Van Nuys, CA

02/2002 High School Diploma

James Monroe High School - North Hills, CA

LANGUAGES

Spanish

Native or Bilingual

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