Computer illiterate

SKILLS

• Proficiency in Microsoft Offices

• Good Oral and written

communication skills

• Good leadership and

interpersonal relationship

• Detail driven and target

oriented with time Mgt.

• Administrative and Record

Management skills

• Ability to work effectively in a

team

• Highly organized with an

ability to maintain schedules,

to-do lists, and other home

management necessities with

precise accuracy.

• Always open and available to

train.

EDUCATION

2016

Institute of Transport and

Management Technology Lagos

Diploma: Ticketing & Reservation

2014

Occupational Safety Academy

Lagos

Competence Certificate in Basic

and Advance HSE

2009

Olabisi Onabanjo University

BSc. Business Administration

2001

Dr. Lucas Memorial High School

Kirikiri, Lagos.

Senior School Certificate of

Education - SSCE

INTERESTS

Continuous Development,

Research, Travelling and Meeting

People

VALENTINE AUGUSTINA

080******** *********.*********@*****.***

74 Baale Street, Mosan, Ipaja, Alimosho, Lagos.

PROFESSIONAL OBJECTIVE

To secure a position as a Travel Documentation Officer, utilizing my expertise in processing travel documents. Skilled in handling a wide range of travel-related documents including the use of Amadeus GDS, with aim to streamline documentation processes, ensure compliance and provide accurate, timeless service in navigating travel documentation complexities.

WORK HISTORY

06/2023 - 08/2024

STORE MANAGER – Oselen Foods

• Keeping knowledge of the goods in and out of the store

• Take stock inventory coming in and out of the store

• Pitch ideas for improving customer needs

• Create and maintain reports about customer needs and interactions

• Make monthly report on the overall stocks and inventories 12/2020 - 05/2023

SUPERVISOR / MANAGER – Basnik Investment Limited

• Coordinate and overseas daily operations in the Bakery

• Ensure quality and consistency according to recipes

• Supervise staff to ensure proper sanitizing of equipment

• Supervise all ongoing production of baked items; ensure quantity is according to specifications and demands 07/2017 - 03/2020

CUSTOMER SERVICE OFFICER – Basnik Investment Limited

• Answer customer inquiries via phone, email, and in-person

• Update customer records in the system, including notes

• Pitch ideas for improving customer care

• Create and maintain reports about customer interactions

• Develop a rapport with customers and make

recommendations to management to improve customer

experience.

01/2016 - 01/2017

TICKETING OFFICER – Coral Space Travel & Tours, Ikeja

• Provide good customer service by making accurate bookings for customers

• Calculate expenses and sell tickets to the passengers

• Help passengers by answering questions on travel arrangements and assist passengers to plan their trips

• Assist in making and confirming reservations

.

Contact this candidate