Pateint Registration Specialist

DONNA MCCURRY

*************@*****.*** 912-***-**** Douglas, GA 31533

Personal Summary

With a proven track record at UF Health, I excel in patient care coordination and financial accounting, ensuring efficient healthcare access. My expertise in EPIC and exceptional customer service excellence has significantly enhanced patient satisfaction. Skilled in both administrative coordination and empathetic patient interactions, I consistently achieve operational excellence and positive outcomes. Skills

• Billing

• Skilled Cash Reconciliation

• Accounts Payable and Receivable

• Customer Service Excellence

• E-Clinical Systems

• Understanding of Clinical Terminology

• Patient Vital Signs Monitoring

• Employee Benefits

• Nightly Financial Reconciliation

• Health Insurance Verification

• Medical Front Desk Support

• Audio Transcription

• Proficiency in EMR Software

• Medical Records

• Data Entry Proficiency

• Administrative Coordination

• Understanding of HIPAA regulations

• Document Quality Assessment

• Proficient in Epic Software

• Self-Driven Initiative

• Proficient in Written and Oral Communication

• Appointment scheduling

Experience

Patient Registration Specialist - UF Health - The Villages, FL 12/2022 - Current

• Is responsible for accurately collecting and verifying all patient demographic and insurance information during the registration process, ensuring proper patient access to healthcare services by following established policies and procedures while providing excellent customer service to patients in a timely manner; this includes tasks like scheduling appointments, collecting co-pays, and updating patient records within the electronic health record system

• Efficiently registered and admitted patients, ensuring accurate and complete demographic information

• Collaborated with healthcare providers to gather medical history and relevant documentation for patient files

• Assisted patients with completing required forms and paperwork during the registration process

• Performed financial counseling for uninsured or under insured patients, offering alternative payment options when necessary

• Demonstrated strong attention to detail when verifying identification documents during the registration process Assistant Manager - Buried Treasures - Douglas, GA 08/2020 - 11/2022

• Purchased inventory, payroll, accounts receivable and payable, assisted customers, loaded/unloaded trucks, assembled furniture

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Patient Registration Specialist - Neurology Center of Excellence - Wildwood, FL 06/2017 - 08/2020

• Efficiently registered and admitted patients, ensuring accurate and complete demographic information

• Collaborated with healthcare providers to gather medical history and relevant documentation for patient files

• Managed high volume of incoming calls from patients, addressing inquiries and scheduling appointments as needed

• Assisted patients with completing required forms and paperwork during the registration process

• Performed financial counseling for uninsured or under insured patients, offering alternative payment options when necessary

• Provided exceptional customer service to enhance patient experience during registration process

• Demonstrated strong attention to detail when verifying identification documents during the registration process scheduled appointments, processed payments, verified insurance, prepared patient charts, switchboard Supervised employees, scheduled appointments, processed payments, verified insurance, processed payroll, accounts payable /receivable, medical records, prepared patient charts, switchboard, vitals Night Auditor - Hampton Inn - Douglas, GA 10/2015 - 06/2017

• Balanced daily reports, made reservations, answered phones, assisted guests with any issues, prepared breakfast

• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies

• Managed front desk operations during overnight shifts, including guest check-ins and check-outs

• Resolved customer complaints and issues in a timely manner to ensure guest satisfaction

• Balanced cash drawers and completed end-of-day accounting procedures accurately

• Maintained strict confidentiality of guest information in accordance with privacy regulations

• Coordinated with maintenance personnel to address any facility issues that arose during the night shift Accounting Clerk - Kiebel Accounting - Tallahassee, FL 03/2011 - 09/2015

• Maintained records of employee attendance, overtime, insurance and other benefits

• Processed payroll, made sure records of withholdings were up to date

• Matched invoices to purchase orders/ delivery receipts

• Posted payments/reconciled discrepancies in records/accounts

• Managed refunds, daily deposits, balanced bank statements

• Performed daily financial transactions, including accounts payable and receivable, ensuring accuracy and timeliness

• Managed vendor invoices and reconciled discrepancies to maintain accurate financial records

• Maintained organized filing system for invoices, receipts, and other financial documents

• Collaborated with team members to reconcile bank statements and resolve any discrepancies

• Performed account reconciliations and resolved any discrepancies in a timely manner

• Prepared monthly bank reconciliations to ensure accuracy of cash balances

• Assisted in the preparation of tax returns by gathering relevant documentation and completing required forms

• Managed petty cash fund, ensuring proper documentation for all disbursements

• Provided administrative support to the finance department as needed (e.g., filing, data entry)

• Served as a backup for other accounting team members during periods of high workload or absence Merchandise Stocker - Walmart - Douglas, GA 05/2008 - 02/2011

• Knowledge of UPC bar code system, inventory control/rotation, handled daily cash transactions, balanced cash drawer

• Maintained accurate inventory levels by regularly restocking shelves and monitoring product expiration dates

• Efficiently unloaded delivery trucks and sorted merchandise for easy access and storage

• Assisted customers in finding items they needed and provided recommendations based on their preferences

• Performed regular quality checks to identify damaged or expired products, promptly removing them from shelves

• Managed inventory rotation to minimize waste and ensure freshness of perishable goods Education

Lee Adult Education Center Leesburg, FL

High School Diploma

References

References available upon request.

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