Customer Relations Des Moines
Resume:
mpr
cont
ent
TINA
HARRIS
*********@******.***
Des Moines, IA 50315
Dynamic professional with a proven track record at Marriott, adept in project scheduling and enhancing customer relations. Excelled in leading cross-functional teams to exceed project goals, achieving significant cost savings through skilled negotiations. Renowned for advanced problem-solving and relationship-building, consistently improving organizational performance.
PROFESSIONAL SUMMARY
SKILLS
• Training and mentoring
• Project scheduling
• Scope management
• Software development life cycle
• Customer relations
• Relationship building
• Advanced problem solving
• Task prioritization
• Coaching and mentoring
• Work flow planning
• Productivity improvement
• Team bonding
• Performance improvements
• Client rapport
• Customer relations specialist
• Procedure development
East High School
Waterloo, IA • 05/1989
High School Diploma
EDUCATION
Marriott - PM Houseman
Des Moines, IA • 05/2024 - 11/2024
Renaissance Hotel - Housekeeping Room Attendant
Downtown Des Moines • 02/2021 - 07/2021
Eychnar - Customer Service / Ticket Handler
Des Moines, IA • 06/2022 - 08/2022
Dollar Tree - Cashier/ Night Stocker
22nd St West Des Moines • 09/2019 - 08/2020
WORK HISTORY
Managed cross-functional teams for successful project completion within budget and timeline constraints.
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Championed best practices in project management across the organization, leading to increased consistency and improved overall performance.
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Performed thorough project evaluations to locate improvement opportunities.
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Skillfully negotiated contracts with suppliers/vendors resulting in cost savings without compromising quality or service levels.
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Conducted detailed project reviews to identify areas for improvement and implement necessary changes for future success.
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Managed cross-functional teams for successful project completion within budget and timeline constraints.
•
Championed best practices in project management across the organization, leading to increased consistency and improved overall performance.
•
Performed thorough project evaluations to locate improvement opportunities.
•
Skillfully negotiated contracts with suppliers/vendors resulting in cost savings without compromising quality or service levels.
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• Assisted colleagues during peak periods and absences. Maintained accurate ticket records with diligent data entry and organization.
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• Boosted ticket resolution efficiency, reducing customer wait times. Developed strong product knowledge of events offered through the company''s platform to better assist customers with inquiries or purchase decisions.
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Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
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Helped customers complete purchases, locate items, and join reward programs.
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• Restocked and organized merchandise in front lanes. Assisted customers with returns, refunds and resolving transaction issues.
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Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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• Stocked, tagged and displayed merchandise as required. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
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Contributed to store success by maintaining high standards of cleanliness throughout the facility.
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