Customer Service Representative

CHANNELL JOHNSON

Gainesville, FL ***** · 352-***-****

*****************@*****.***

Customer Service Representative

Caring and friendly customer service representative seeking an opportunity to expand current skillset while contributing to company success. Proven strengths in customer service, time management and employee training. Seeking to leverage my interpersonal skills and ability to build trusting relationships to assist patients along their healthcare journey.

SKILLS

Customer Service and Communication Staff Training and Development Organizational skills Cash handling

Electronic Health Records (EHR) software (EPIC) Basic computer and technical skills EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE February 2011 - Present Patient Dining Associate, Shands Hospital, Gainesville, FL August 2022- Present Shift Manager, McDonald’s, Gainesville, FL, November 2016- August 2022 Cashier, Burger King, Lakeland, FL February 2011- November 2016

•Ensure that patients on active diet orders receive prescribed meals and any other required nourishments.

•Utilizes exemplary problem-solving and communication skills while interacting with patients

•Collect source data (demographic information, dietary restrictions, etc.) and enter information into Epic.

•Train workers in food preparation, and in-service staff on sanitation and safety procedures

•Answered on average 50 calls and emails daily, respond to patient inquiries, solve potential problems, and provide patient information.

•Comply with hospital standards, including federal and state, while adhering to patient confidentiality under HIPAA and following Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning workstations, and breaking down patient trays. ENVIROMENTAL SERVICES WORKER November 2015 –November 2018 Linen Technician, Crothall Healthcare, Lakeland, FL

•Provided high-quality housekeeping services to a 50+ hospital ward

•Maintained linen inventory/replenishments and par-stock deliveries. Maintained appropriate levels for Scrub- Ex machine and restocked.

EDUCATION and CERTIFICATIONS

High School Diploma, Lakeland High School, Lakeland, FL June 2004 SERV Safe Food Handler Certificate January 2022

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