Customer Service Data Entry

TONYA MURPHY

***********@*****.*** 347-***-**** NY

SUMMARY Seeking Remote role with 10 years of experience in customer service and support. Proven track record in managing client interactions via phone, email, and chat, with expertise in CRM systems and remote work collaboration tools like Slack and Zoom. Skilled in call documentation, problem-solving, and maintaining high service standards in fast-paced environments.

WORK EXPERIENCE Morrison Healthcare Remote

Patient Services Specialist Jun 2023 - Jun 2024

• Managed patient communications by handling inbound and outbound calls to register, schedule, reschedule, and cancel appointments, ensuring all interactions were accurately documented in electronic health records.

• Verified patient eligibility and benefits through phone and insurance portals, meticulously recording details such as co-pays, co-insurance, deductibles, and coverage limitations.

• Consistently met or surpassed departmental quality and productivity targets by maintaining precise data entry and effective management of no-show and cancellation processes.

Dept of Finance Remote

Client Service Specialist Jun 2016 - Jun 2018

• Resolved customer inquiries and issues via phone, email, and live chat, ensuring a consistently high level of client satisfaction.

• Managed customer accounts by processing orders, updating account information, and tracking service requests while maintaining accurate records in the CRM system.

• Collaborated with sales, technical support, and billing teams to ensure seamless client experiences and timely resolution of issues. Human Resource Administration Remote

Customer Support Specialist Jan 2009 - May 2016

• Prioritized and managed customer requests to ensure timely resolutions, maintaining high service standards in a fast-paced environment.

• Educated customers on product features and services, enhancing their experience and identifying opportunities for upselling.

• Maintained detailed and accurate records of customer interactions and feedback in the CRM system to support seamless follow-up and continuity.

• Delivered technical and product support by troubleshooting issues, providing step-by-step guidance, and escalating complex cases as necessary. EDUCATION Monsignor Scanlan High School

High School Diploma, General Education

1991

SKILLS Call Documentation • Customer Service Skills • Data Entry Software: Microsoft Excel, Google Sheets, QuickBooks • Database Management: SQL, CRM Systems • Zendesk • Remote Work Collaboration Tools (Slack, Zoom, Etc.) • Attention to Detail

• Time Management • CRM • Conflict Resolution • Order and Refund Processing • Communication Skills • Problem-Solving

REFERENCE Available upon request

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