Customer Service Cocktail Server

Nicole Weiser

**** *. ******* ***** ****, Villa *311, Henderson, NV 89052

808-***-**** *********@*****.***

EDUCATION

Radiology Weber State University

Real estate license – California and Utah

CREDENTIALS -Nevada Gaming Card, Nevada Non-Gaming Card, Nevada Food Handlers Safety Training Card, Alcohol Awareness Training Card, Security Certification and Training EXPERIENCE

Casino Cocktail Server Boulder Station Casino, Las Vegas, NV February 2016- Present Interact with guests during play maintaining quality standards. Distributing guests drink orders during play creating a memorable experience. Maintain an awareness of safety including ID confirmation for security of all patrons. Provide a friendly relaxed atmosphere for the guests so they have a great experience following all hotel policy guidelines policies and procedures. Gaming Bartender / Cocktail Server Lucky’s Lounge, Las Vegas, NV June2015-April 2016 Demonstrate lead preparation and knowledge to serving staff. Provide beverage dispensing during play including payouts, change, food orders with knowledge in restaurant items providing customer service skills, showing company expectations and standards for an excellent customer service experience.

Bartender / Cocktail Server Planet Hollywood Hotel and Casino, Las Vegas July 2015 to February 2016 Provide excellent customer service for patrons during performances at Sin City Theatre. Preparation and delivery of beverage in a timely manner according to guideline and standards of company expectations and standards.

Cocktail Server Riviera Hotel and Casino, Las Vegas, NV July 2013-February 2015 Provide excellent customer service to guests during their stay. Provide guests delivery of beverages in a timely manner with attention to detail. Proper ID checks of guests as required. Accept guest payment, process, and provide a complete experience exceeding guests expectations. Perform side work in areas as needed. VIP Pool/Bottle Cocktail Server Tropicana Hotel & Casino, Las Vegas, NV March 2014-August 2014 Provide Bottle cocktailing skills to VIP guests at the pool or areas required within special event areas or showroom providing excellent customer service. Bottle service and sales providing a comfortable atmosphere for entertaining and sales obtaining confidence and return guests. Dispensing of alcohol and food within guidelines. Cash handling skills and strong leadership skills. Page 2

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