Customer Service Business Growth
Resume:
Salihah Granger
Houma, LA *****
*******@*******.***
Professional Summary
Motivated and results-driven retail and sales professional with a strong background in customer service, team collaboration, and insurance consulting. Highly skilled in lead generation, consultative selling, and managing client relationships to drive business growth. Known for exceptional organizational and time management skills, with a commitment to delivering top-tier service. Adaptable and open to relocation, authorized to work in the U.S. for any employer.
Willing to relocate: Anywhere
Work Experience
New business Insurance Specialist
State Farm-Lacey, WA
Present
Key Responsibilities:
• Prospect and Generate Leads: Identify and pursue new business opportunities through cold calling, networking, and referrals, contributing to business growth and market expansion.
• Consultative Selling: Leverage in-depth industry knowledge to assess clients' needs, offering tailored insurance solutions that align with their financial goals and risk management requirements.
• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, ensuring satisfaction, resolving concerns, and providing ongoing support to foster loyalty and retention.
• Achieved sales goals 2x in my first 2 months.
Licensed Insurance Producer
Direct Auto Insurance Company-Houma, LA
August 2024 to November 2024
Key Responsibilities:
• Policy Analysis and Risk Assessment: Reviewed and analyzed existing insurance policies to ensure proper coverage, identifying potential gaps and recommending adjustments as necessary.
• Client Education and Product Guidance: Educated clients on various insurance products, helping them make informed decisions and understand the value and benefits of different coverage options.
• Collaborated with Underwriters: Worked closely with underwriters to negotiate terms and secure the most competitive rates for clients.
Payroll Specialist
Rita Mae's Kitchen-Morgan City, LA
April 2019 to November 2024
Key Responsibilities:
• Payroll Processing: Managed end-to-end payroll functions for employees, ensuring accurate and timely processing of payroll in compliance with company policies and local, state, and federal regulations.
• Data Entry and Record-Keeping: Entered and maintained employee data, including hours worked, overtime, deductions, and benefits, ensuring accuracy and confidentiality.
• Reconciliation: Reconciled payroll records with financial data to ensure accuracy in salary payments, deductions, and bonuses.
Retail Sales Consultant
Zales - The Diamond Store-Houma, LA
November 2021 to August 2024
Key Responsibilities:
• Customer Engagement: Provided exceptional customer service by greeting, assisting, and engaging with customers, addressing their needs, and offering tailored product recommendations.
• Sales Achievement: Drove sales growth by consistently meeting or exceeding monthly sales targets through upselling, cross-selling, and promoting high-margin products.
• Store Merchandising: Assisted in product displays and store layouts to create an attractive shopping environment that maximized customer interest and increased sales.
• Achieve over $275,000 in sales in one year
Stocker/unloader
Walmart-Morgan City, LA
April 2021 to November 2021
Key Responsibilities:
• Unload Shipments: Efficiently unloaded incoming shipments, ensuring items were safely and promptly removed from delivery trucks and organized in the stockroom.
• Inventory Management: Assisted with sorting, labeling, and shelving products in designated areas, ensuring accurate inventory levels and product placement for easy access and visibility.
• Product Organization: Ensured products were organized and rotated properly to prevent damage and maintain stock integrity, following FIFO (First-In, First-Out) methods.
• Safety and Compliance: Adhered to safety guidelines and procedures while handling products and operating equipment such as pallet jacks or forklifts, ensuring a safe work environment for the team. Brand Ambassador
FNX Fitness-Houma, LA
February 2019 to July 2021
Key Responsibilities:
• Brand Representation: Served as the face and voice of the brand, embodying its values, mission, and products while engaging with potential customers and promoting brand awareness.
• Social Media Promotion: Utilized social media platforms to generate buzz, share brand content, and build an online community, increasing the brand’s visibility and reach.
• Sales Support: Assisted in driving sales by encouraging trial, product recommendations, and facilitating direct sales at events and retail locations.
Education
Some college in Interior Design
University of Louisiana at Lafayette - Lafayette, LA August 2021 to December 2021
High school diploma
Terrebonne High School - Houma, LA
August 2018 to May 2021
Skills
• Communication skills
• Cold Calling
• Insurance sales
• Accurate money handling (5 years)
• Windows
• Time management
• Microsoft Powerpoint
• Phone etiquette (1 year)
• Sales proficiency (4 years)
• Writing skills
• Customer service (5 years)
• Software troubleshooting
• Organizational skills
• Door-to-door
• Sales
• Marketing
• Warehouse experience
• Payroll management
• Microsoft Word (4 years)
• Outside sales
Certifications and Licenses
Digitial Marketing Certification
March 2025 to Present
Property and Casualty License
October 2024 to Present
Life Insurance License
October 2024 to Present
Bar Permit
September 2021 to Present
Driver's License
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