Call Center Customer Service

RAMONA E. VELASQUEZ

***********@*****.*** .

505-***-****. Albuquerque, NM 8712

QUALIFICATIONS SUMMARY

A highly skilled and customer-focused professional with 10 years of experience in delivering exceptional service across various industries. Adept at resolving complex issues, managing customer inquiries, and ensuring customer satisfaction in fast-paced environments. Possesses strong communication, problem-solving, and multitasking abilities, with a keen attention to detail. Demonstrates a deep understanding of customer needs and a commitment to providing tailored solutions. Proficient in call center operations and team collaboration.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

PROFESSIONAL EXPERIENCE

Good Samaritan Society home care Albuquerque, NM

2016 to Present

Care giver

Communication Skills: Strong verbal and non-verbal communication skills to effectively interact with patients, families, and healthcare professionals. Active listening is crucial for understanding needs and concerns.

Personal Care Assistance: Proficient in assisting with daily activities such as bathing, dressing, grooming, toileting, and mobility support while ensuring dignity and comfort.

Medication Management: Knowledge of proper medication administration, understanding medication schedules, and recognizing potential side effects or interactions.

Health Monitoring: Ability to monitor and report vital signs such as blood pressure, temperature, pulse, and respiration, as well as recognizing changes in health conditions that may require medical attention.

Patient Advocacy: Serving as a liaison between patients, families, and healthcare providers, ensuring the patient's needs and preferences are respected and communicated.

Time Management: Efficiently managing daily tasks, such as meal preparation, cleaning, appointments, and other duties, while balancing caregiving responsibilities.

Problem-Solving Skills: Ability to quickly assess situations and provide appropriate solutions to challenges or emergencies that arise in caregiving environments.

Continued...

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