D C Case Management

Demetria Shari Ballard-Bey

**** ********* ***

Waldorf, Maryland 20602

(c) 301-***-**** *********@*****.***

Professional Summary

Dedicated and results-driven Development Advocate with extensive experience supporting underserved and justice-involved youth and adults. Strong interpersonal and communication skills, with the ability to foster trust and empower individuals toward self-sufficiency. Adept at managing complex cases, coordinating essential services, and implementing restorative practices. Seeking a role within a progressive organization that offers opportunities for growth and meaningful impact.

Core Qualifications

• Expertise in administering alternatives to violence measures and conflict resolution

• Strong ability to establish trust and provide consistent support to individuals

• Proficiency in Microsoft Office, spreadsheets, and database management

• Skilled in restorative practices, life skills guidance, and mindfulness strategies

• In-depth knowledge of community resources and support services

• Understanding of the behavioral, social, and developmental needs of youth

• Compassionate and adaptable approach to case management and advocacy

Professional Experience

Opportunity Inc. Washington, D.C.

Employment Specialist November 2024 – Present

• Manage a caseload of 25+ clients, achieving an 85% job placement success rate through personalized employment plans and ongoing support

• Cultivate employer partnerships, leading to a 40% increase in inclusive hiring opportunities

• Conduct bi-weekly meetings with clients to assess progress, address barriers, and refine employment strategies

• Maintain meticulous case notes and documentation, ensuring 100% compliance with reporting deadlines

Hope Foundation Washington, D.C.

Program Coordinator August 2023 – August 2024

• Designed and executed comprehensive support plans for 30+ returning citizens, focusing on housing, employment, and wellness goals

• Increased program completion rates by 35% by developing and facilitating weekly life skills and job readiness workshops

• Established a network of 20+ community partners, expanding access to vital services for program participants

• Maintained a 95% engagement rate through personalized support and adaptive service planning

Free Minds Washington, D.C.

Case Manager / Job Coach 2019 – 2023

• Served as a liaison for members, coordinating services related to mental health, substance abuse, rehabilitation, legal aid, and employment

• Assisted individuals in setting career goals and implementing actionable plans to achieve them

• Conducted assessments, developed personalized plans, and provided consistent follow-ups to ensure progress

• Documented outcomes and participated in team meetings to address concerns and program developments

• Engaged in outreach initiatives to promote organizational recognition and community engagement

Youth Advocacy Program Washington, D.C.

Youth Advocate 2016 – 2019

• Provided one-on-one mentorship to court-involved and system-impacted youth

• Acted as a role model and advocate for underserved individuals, ensuring access to necessary resources

• Facilitated placement and reintegration efforts, assisting youth in securing stable housing and support

• Maintained daily reports tracking youth progress and related case information

Redefine Your Mind Project LLC La Plata, Maryland

Facilitator 2015 – Present

• Lead guided meditation circles for non-government organizations and community groups

• Facilitate restorative circle discussions and mindfulness breathing exercises for system-involved youth

• Promote emotional resilience and conflict resolution through structured workshops

The Arc of Prince George’s Upper Marlboro, Maryland

House Manager 2011 – 2016

• Supervised and supported individuals with intellectual disabilities in a residential setting

• Administered medication, prepared meals, and ensured adherence to care plans

• Maintained clinical charts, communication logs, and other essential records

• Provided socio-emotional support to individuals, fostering a positive and inclusive environment

Multi-Therapeutic Services, Inc. Washington, D.C.

Residential Counselor 2003 – 2011

• Provided crisis intervention and counseling for residents facing emotional and behavioral challenges

• Developed and implemented individualized treatment programs to support resident progress

• Assisted residents in establishing academic and personal goals, promoting self-sufficiency

• Created and presented life skills training modules using Microsoft Office applications

Education & Certifications

• High Point High School Graduate (1991)

• Sky Breathing Meditation Certification (2017)

• Certified CPR Technician (2017)

• Sex Trafficking Awareness Training (2017)

• Guided Meditation Instructor Certification (2016)

• Restorative Practices Facilitator Certification (2016)

• Trauma-Informed Care Training (2016)

References

Professional & Personal References Available Upon Request

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