Customer Service Human Resources

Denise Garrett Wilson

*** *** ******** ****

Alpine, AL 35014

Phone: 706-***-****

Email: ******.********@*****.***

SUMMARY PROFESSIONAL:

I am proficient in customer service, business operations effective communication in a business environment, basic written and computerized accounting procedures, and Internet business applications of various software programs to include monitoring, analyzing, customer service management, marketing, new product development, accounting, developing chart flows. I’ve had training/courses in Foundation Course - Civilian Education System (CES), Basic Course Phase 1 - Civilian Education System (CES), Basic Course Phase 2 - Civilian Education System (CES), Intermediate Course Phase 1 - Civilian Education System (CES), Army EEO Counselor Certification Course, Basic EEO Systems - ETK/MD715 Reporter/Affirmative Employment, DEOMI EEO Entry Level Course/Basic Business Objects Business Initiative (BOBI), Basic Mediation Course, Barrier Analysis Training, Accepting Letters of Acceptance and Dismissal, Fundamentals of Diversity and Inclusion Initiatives, Data Analytics Certification Level I (GS-07 and above), and Data Analytics Certification Level II (GS-09 and above). Interpersonal Communication, computer skills, and research on the internet. I am familiar with material flow, cost analysis, and production coordination. I graduated from Virginia College with a Master’s Degree in Business Administration, Bachelor’s Degree in Business Management, and familiar with: Marketing, Personnel Management, Human Resources, Computer applications (which include excel, access, and data entry) Information Systems, Quality Assurance and Control are just a short list of my experience and. Management Presentations, Organizational Behavior, Hospitality Management, Quantitative Methods Organizational Communication, Managerial Analysis and Decision Making, Management Theory Leadership, Business and Personal Ethics, Labor Management Relations, Scanner, Multi-line Phone System, and Copier/Fax Machine, Legal Aspects of Business Management, EBusiness Principles and Practices, Strategic Management in a Global Economy, and Coping with Difficult Behavior.

DATES: (01/2017-PRESENT)

EMPLOYER: ANAD-ANNISTON ARMY DEPOT (02/2021-PRESENT)

JOB TITLE: EQUAL EMPOLYMENT OFFICE SPECIALIST GS-0260-11

ANNISTON, AL.

SUPERVISOR Lauren Wills

CONTACT: YES 256-***-****

SALARY: 40 Hours a week

As an Equal Employment Opportunity Specialist my duties are to ensure that applicants and are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic. Helps to create, implement, and maintain the Equal Employment Opportunity (EEO) program.

Continuously researching outside sources for the latest training and information, and latest hot topics like Diversity and Inclusion. Provided training, filing and processing complaints, Harassment, Sensitivity Training, Disability and Reasonable Accommodation. Outreach training at local job fairs on how to apply for federal employment.

As a Disability Program Manager/ Reasonable Accommodation Coordinator my duties are to develop and implement disability outreach plan. Serve a trusted agent to Command Group. Brief command of various statistics and advise regarding reasonable accommodation and disability program. Chair Disability program committee. Educate applicants, employees, and management regarding schedule A. Partner with human resources and management to fill vacancies using schedule A. Educate management on hiring and retention of employees with disabilities. Manage procedures for providing personal assistance services (PAS) for individuals with disabilities.

Serve as a counselor to employees, listening to key issues and attempting in guiding of resolution or direction of assistance. Maintain document control procedures (sensitive documents and material). Coordinate with other agencies with latest trends and laws/regulations within EEO and federal employees with disabilities. Assist in analyzing trends to prevent installation barriers. Develop, conduct supervisor training on various EEO and Disability topics.

EMPLOYER: ANAD-ANNISTON ARMY DEPOT (01/2017-03/2021)

JOB TITLE: SMALL ARMS REPAIRER-WG-6610-08

ANNISTON, AL.

SUPERVISOR: JOHN HENNINGTON II 256-***-****

CONTACT: YES

SALARY: 40 Hours a week

Duties: My main duties include assembling, disassembling, repair, overhaul, modify, tests and function fires a variety of small arms weapons and its components. This job requires SECRET CLEARANCE.

This work requires frequent lifting of weapons and subassemblies weighing 15 to 20 pounds and occasional lifting of heavy objects in excess of 45 pounds.

DATES: (11/2015-01/2017)

EMPLOYER: ARABELLA (METHODIST HOME FOR CHILDREN & YOUTH)

JOB TITLE: HUMAN RESOURCES-CHILD CARE COUNSELOR

WAVERLY HALL, GA.

SUPERVISOR: Human Resources 478-***-****

CONTACT: Yes

SALARY: 40 Hours a week

Duties: My main duties as a Child Counselor in Human Resources were completing and documenting checks on all residents. I made sure that the primary needs were met for all residents (where it’s physical, emotional, mental, housekeeping, social, and spiritual). I was responsible for developing and implementing Treatment Plans and ISP Goals. As a Human Resources employee, I followed all of the companies’ standards, guidelines and policies, on a daily basis. I provided reports and documents by proofreading and grammar corrections before finalizing and turning in the finished reports. I was required to attend Human Resource trainings and attend meetings which provided new information and technology.

Also, I worked with individuals, groups and communities to improve mental health and encourage clients to discuss emotions and experiences. I examined issues including substance abuse, aging, bullying, anger management, careers, and depression. I found different resources for my families and provided them with assessments and plans geared toward their specific family. All information was kept Confidential and secured at all times. I assisted families with daily life challenges and provided support in all aspects of emotional, mental, spiritual and social. As a Counselor I helped families by addressing concerns with quality care. My clients learned how to make informed and healthy decisions about themselves, their relationships and their futures. My main goals were to help clients define goals, plan action and gain insight. I helped them develop therapeutic processes and made referrals. I researched community resources and other services.

As a Child Care Counselor, I created a positive and safe growth environment for children in schools and childcare organizations. I always monitored the children’s development and kept detailed records of their physical, mental, and emotional growth. I was required to work in a variety of different settings, including schools, daycares, and group homes. Other responsibilities were to supervise children, both individually and in group settings. I ensured the children followed rules and provide discipline as needed. As a childcare counselor I supervised children and parents during visits. I monitored their behavioral, mental, and physical progress. As always, I kept detailed records of this progress and analyzed them so I could create individualized strategies to help children continue to grow and learn properly. I helped clients define goals, plan actions and gain insight.

DATES: (08/2015-03/2016)

EMPLOYER: TEARS, INC. (BRIDGES GROUP HOME)

JOB TITLE: Youth Service Worker

PHENIX CITY, TUSKEGEE, AL.

SUPERVISOR: ANGELITA WALTON 334-***-****

CONTACT: YES

SALARY: 40 Hours a week

Duties: My main responsibilities were completing and documenting checks on all residents. I made sure that the primary needs were met for all residents (where it’s physical, emotional, mental, housekeeping, social, and spiritual). I was responsible for developing and implementing Treatment Plans and ISP Goals. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. Identified signs of emotional or developmental problems in children and bring them to supervisor/co-workers attention. Getting clients to and from appointments by providing or facilitating transportation. I was considered a liaison between parents, social services and other organizations in the community. Always monitored the behavior of clients which includes mediating disputes. Other duties included teaching the children independent living goals. Such as brushing his/her teeth, and meal preparations. These are quality of life skills, which were done to make the children self sufficient.

EDUCATION:

Master’s Degree-Business Administration 06/2008

Bachelor’s Degree-Business Management 03/2005

Virginia College, Birmingham, AL

JOB RELATED TRAINING:

Credit Cardholder

Certified Counselor

Barrier Analysis Course

TACOM Data &Analytics Skill Level I

TACOM Data & Analytics Skill Level II

Action Officer Development Course-Letter of (LOI)

Army OPSEC Level 1 (Newcomers and Refresher)

Human Resources

LMP

Administrative Specialist

Interpersonal Communication Course

Coping with Difficult Behavior

Customer Service

Basic Accounting

Management Presentations

Inventory Management

Warehouse Specialist

COMPUTER SKILLS:

Microsoft Word

Microsoft Excel

Microsoft Database Management (Access)

Word Processing

Microsoft PowerPoint

Microsoft Outlook

Microsoft Internet Explorer

Microsoft Works

QuickBooks

Outlook Email

*REFERENCES WILL BE AVAILABLE UPON REQUEST

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