Customer Service Medical Assistant
Resume:
Maria Marquez
San Jose, CA *****
*********@*****.***
Professional Summary
I have worked in several areas in Healthcare, I have also worked as A Residential Counselor throughout the community helping all ages backgrounds ethnicities, cultures. Ive worked in Shelters, Crisis centers THP with clients also with needs of Mental Health and Substance abuse backgrounds. I’m a compassionate person and a caring person who advocates for others always helping in any way possible providing resources or Medical attention in the Clinic or Hospital setting . I have a lot to offer an amazing team, good attitude im very responsible and reliable, always willing to help out, work hard respect boundaries, Do better than I did yesterday. Grow as. An individual with Integrity and values. Do my Best and Never give up. I’ve served people over the last 20 yrs providing Healthcare and resources to everyone who needs assistance in several Specialty Clinics. And over 6 yrs working with Wonan, Men And Children in a variety of situations from DV to Individuals who need help with Housing, Insurance and many other needs such as Medical . I have a range of talents from Outreach programs and events up to date skills . I’m bilingual Spanish have excellent customer service experience and am a great people person. I’m available immediately able to commute and to work any shift doing anything I can to make a difference in the life of others.
My Goal- Continue to grow enhance my skills learn new things and beat new challenges. Willing to relocate to: California - Santa Clara County, CA Work Experience
Residential Counselor
Telecare Corporation-San Mateo, CA
August 2024 to Present
Monitor clients observe behaviors 1-1 counselor facilitates group outings classes assist in Emergencies Intake Register discharge clients
Family Support Specialist/Advocate
PacificClinics-Campbell, CA
September 2023 to March 2024
Assisted Clinical Staff in taking patients admitted to CrisisStabilization Unit complete all required documentation Monitor clients every 15 mins assist in group verbal intervention Translate for the Unit enforce positive communication built relationship play games assist in all other unit procedures and protocol
Patient Observer/Hosp Gretter
El Camino Health Hospital-Mountain View, CA
November 2023 to 2024
Customer service greet everyone at Main Hospital Enteance Follow hospital policy keeping everyone Covid Compliant Medical Assistant
ShareStaff Healthcare-San Francisco, CA
January 2022 to October 2023
Traveled to Several facilities testing all staff for Covid also provided education per CDC guidelines follow up with site Management @ Cal-Trans FosterCity, San Jose FosterCity,FireDepartment,Public Health San Bruno several other Bay Area sites
AODA Counselor
Momentum for Health-San Jose, CA
March 2023 to August 2023
Intake clients dispense medication. Part of the “Withdrawal Team”observation of clients document all activity vital signs use Narcan if needed
Patient Safety Monitor
Kaiser Permanente-San Leandro, CA
June 2022 to January 2023
Follow Kaiser CDC Protocols Making sure everyone was Covid Compliant Customer Service Direct or instruct directions Report to Management Medical Assistant
Amphibious Medics-San Francisco, CA
June 2022 to January 2023
Traveled to SubAcute PostAcute Registering Covid Testing work under unit Nurse Res Counselor
B W Crisis Residential-San Jose, CA
March 2016 to April 2021
Assist Clients individually or a group setting Documentation on each clients Report to local PD if needed redirect behaviors de-escalate Client knowledge of program assistance and local resources CPI (crisis intervention prevention ) Assist in Social interpersonal and problem solving goals mentor facilitate groups ages 11-26 next THP and assist as needed in the program assisting young men providing resources job opportunities housing and Medical
Medical Assistant
CompreCare Clinic-San Jose, CA
April 2016 to November 2020
Vital Signs Intake Patients verify Demographics provide Provider all Results and Previous Clinic notes In- house labs EKG discharge patients
Patient Education
Medical Assistant
VMC-San Jose, CA
January 2012 to August 2018
Medical Assistant All Specialty Clinics Intake Discharge Patient Education Customer Service
Cleanliness and Sterilization-San Jose, CA
June 2000 to June 2016
wearing Proper PPE and following Strict guidelines along with Rules and Regulations and following proper protocols and procedures are first and foremost required. Safety First.
Saveing Lifes its what I Thrive for.
Education
Medical
Bryman College school Of Medical Assisting - Oakland, CA January 1990 to December 1992
Diploma in General studies
Tennyson High School - Hayward, CA
January 1986 to December 1989
Skills
• EMR Systems
• Behavioral Health
• Medication Administration
• Crisis Intervention
• Intake Experience
• Developmental Disabilities Experience
• Dementia Care
• Crisis Management
• Motivational Interviewing
• Behavioral Therapy
• Medical Records
• Mental Health Counseling
• Addiction Counseling
• MEDICAL ASSISTANT Intake Discharge Patient from Clinic Vitals In-house Labs EKG Prep Patients Educate and give resources Physicals Adult/Peds Exp in Cardiology Ortho IM Urgent care assist in many Specialty Clinics and several procedures in every way needed for each patient to make sure they get highest quality of care. I serve and do everything possible to save Iives
• Hospital Experience
• Conflict Management
Certifications and Licenses
BLS Certification
CPI Certification
AED Certification
CPR Certification
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