Customer Service Representative

ONYEMARA OII IFEOLUWAPO IBIENE

CUSTOMER SERVICE REPRESENTATIVE

C O N TACT

O B J E C T I V E

W O R K E X P E R I E N C E

E D U C ATION

S K I L L S

080********, 080********

LemFi INTERNATIONAL PAYMENT

Customer Service Representative

January 2023 - Present

NORTH AMERICA UNIVERSITY,

HOUDEGBE, BENIN REPUBLIC

PROJECT AND SAFETY MANAGEMENT

INSTITUTE (PSMI)

B.Sc. Mass Communication

Certification in Human Resource

Management

2014 - 2018

2020

Excellent communication skill

Excellent problem solving, leadership

and customer service skill

Results oriented

Strong interpersonal skills

Conflict resolution

Emotional intelligence

Analytical, efficient and thorough

Attention to details

Time management

Empathy.

******************@*****.***

Lagos, Nigeria.

https:mara-/ifeoluwapo-/www.linkedin.b769ba225 com/in/onye I am interested in working for a highly reputable firm to land a challenging job so I may broaden my knowledge, skills and learning to obtain a responsible career path that will allow me to make the most of my education and experience while significantly contributing to the organization’s growth.

Assisting customers with inquiries and issues related to the company’s financial technology products and services.

Providing information, troubleshooting technical problems and resolving complaints.

Ensuring positive customer experience and understanding the technical nuances of the fintech platform.

Helping customers open new accounts, manage existing accounts, update personal information and process transactions.

Logging customers’ interactions, tracking key performance indicators

(KPIs) and providing feedback to improve customer service. ACCESS BANK PLC, LAGOS, NIGERIA

Customer Service Associate

February 2021 – December 2022

Dealing with a large number of customers on a daily basis and ensuring complete satisfaction

Handling customer enquiries and referring customers to banks specialists

Handling customers’ complaints promptly and effectively.

Managing customer details database and making amendments on customer’s request

Running necessary security checks on customers when required including security questions

Writing professional letter responses to customers using Microsoft office

Working on challenging targets in order to book in feedbacks from customers stating exceptional services provided.

T E C H S K I L L S

Proficiency in Microsoft Word, Excel,

and PowerPoint

Flex cube

Customer Relationship Management

software

Zendesk

Freshdesk

Salesforce

Zoho

Contact this candidate