Customer Service Logistics Coordinator
Resume:
ABDALLA SULEIMAN
@ LOUISVILLE, KY *****
********@*****.***
PORTFOLIO
Enthusiastic and customer-focused professional seeking a customer service role
to leverage my strong communication skills and passion for delivering
exceptional experiences. With a proven ability to handle diverse customer inquiries,
lam dedicated to ensuring customer satisfaction while contributing to a positive
and collaborative team environment.
EXPERIENCE
**Customer Service Dispatcher**
FANKA 360 LLC
€8 auc 2020 - AUG 2023 9 LOUISVILLE, KY
- Coordinated and scheduled daily transportation routes for a fleet of 25 trucks,
ensuring on-time deliveries and efficient resource allocation.
- Monitored and tracked shipments using GPS and fleet management software.
- Collaborated with customers, addressing inquiries, resolving complaints.
- Managed schedules and ensure DOT compliance with regulations and driver safety.
**Driver & Logistics Coordinator**
CENTRAL EXPRESS LLC LLC
68 JAN 2016 - AUG 2020 9 LOUISVILLE, KY
- Assisted in planning and executing transportation operations,
including load assignments, routing, and driver coordination.
- Handled documentation such as bills of lading, delivery
confirmations, and invoices, maintaining accurate records.
- Utilized tracking systems to provide real-time updates to
customers and internal stakeholders.
**Management Load Broker**
KAHA TRUCKING LLC
€2 oct 2013 - DEC 2016 9 LOUISVILLE, KY
- Successfully matched shippers with carriers, negotiating favorable rates
and terms to maximize profitability for both parties.
- Built and maintained a network of carriers, fostering strong relationships
and ensuring timely and reliable freight solutions.
- Conducted thorough market research to stay updated on industry
trends, rates, and demand, optimizing load planning and decision-making
- Utilized transportation management software to efficiently manage load
assignments, track shipments, and maintain accurate records.
CJ
CJ
**Logistics Coordinator**
HILLS & WELLS INC.
68) Nov 2009 - FEB 2013 @ LOUISVILLE, KY
- Handled inquiries and requests from shippers and carriers, providing excellent
customer service and addressing concerns.
- Assisted in resolving disputes and ensuring smooth communication between all
parties involved in the logistics process.
EDUCATION
ATHERTON HIGH SCHOOL DIPLOMA
E3 2004 -2007
ASSOCIATE OF SCIENCE
COMPUTER SCIENCE - INFORMATION TECHNOLOGY
*Minor: Photography and MULTIMEDIA
§3 2007-2010
Skills:
Technical Skills:
- Proficiency in troubleshooting hardware and software issues
remotely
- Knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with remote access tools
(e.g., TeamViewer, Remote Desktop)
- Understanding of networking concepts (TCP/IP, DNS, DHCP)
- Ability to diagnose and resolve common computer problems
(e.g., slow performance, connectivity issues)
Soft Skills:
- Excellent communication skills for providing clear
instructions and support remotely
-Strong customer service orientation to address user concerns
effectively
-Patient and empathetic with users facing technical challenges
-Strong time management to meet deadlines and service
agreements
- Adaptability to work in a remote environment and collaborate
with team members virtually
COMPUTER SKILLS & DESIGN TOOLS
After Effects Premiere Pro Final Cut Pro
Motion 5 Lightroom MAC
Photoshop
InDesign MS SUITE WINDOWS LINUX OS
LOGIC PROX 3DLOGO FLSTUDIO SD3
Certifications
Transportation Broker (CTB)
Ability to match shippers with carriers effectively, negotiate rates, and
manage the end-to-end logistics process.
CompTIA A+
A fundamental certification covering essential IT skills like hardware,
software, networking, security, and troubleshooting.
Microsoft Certified Solutions Associate (MCSA)
Proficient in Windows Server, SQL Server, etc.
Expertise in implementing, managing, and troubleshooting systems
and technologies.
ACHIEVEMENTS
& Led Digital (IT) Task Force
Iworked in partnership with IT specialists and
with the backing of IBM to co-lead a task force
\that had a significant impact on molding the
path of our upcoming IT organization. Our
collective efforts resulted in the creation of a
well-thought-out strategic roadmap that is steering
the progression of our service development business
Multiple projects & dynamic presentations
Contributed to a wide range of projects, spanning from
developing mobile apps to producing YouTube music videos
for diverse artists. Additionally, played an integral role in
managing the conception and execution of multiple
community initiatives aimed at promoting child awareness
about the hazards of drugs.
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