Customer Service Inventory Control

Angela Davis ***********@*****.***

Reno, NV ***** 775-***-**** call/text

Experienced, Motivated Customer Service Expert looking to join your team! Experienced professional with demonstrated proficiency in scheduling, customer service, and operations management, as well as adept at administrative duties. Possesses expertise in data entry, inventory control, shipping/receiving, documentation, and ensuring seamless daily operations. Capable of prioritizing and multitasking to ensure optimal efficiency without compromising on deadlines. Customer service oriented with keen attention to detail. Work Experience

Front End Supervisor

Asian Food Mart / L&L Hawaiian Bbq

March 2024 - Current • Reno, NV

• Cover any necessary shifts and any given location..

• Be knowledgeable of any position in each location.

• Demonstrated excellent cash handling procedures by continuously having zero discrepancies

• Seamlessly able to mesh well with each of the different locations requirements. Sales Coordinator (Temporary)

Culligan

March 2023 - June 2023 • Reno, NV

• Scheduling all customer leads, service calls, tank exchanges, and new installations.

• Preparation and completion of all documentation for scheduled jobs for residential customers.

• Ensured that this process happens timely and smoothly ending in 100% Customer Satisfaction.

• Maintenance of all accounts and files

• Communication to Service Techs and update schedule/board. Office Manager

Towing Company- Sparks, NV

December 2020 - December 2022

• Managed daily operations of the office

• Expert at cash handling and reconciliation duties

• Prepared and submitted monthly reports to owner

• Dispatched all incoming calls promptly, even after hours

• Collected payments for all dispatched calls daily

• Provided quotes to insurance companies and motor clubs

• Prioritize emergency calls

• Keep detailed records of calls, trucks, and inventory

• Processed DMV paperwork for vehicle documentation to ensure proper sale

• Maintained inventory control

• Processed weekly payroll and Commission checks

• Accounts payable

Office Manager

Drive Reno Auto Sales

September 2017 - November 2020 • Reno, NV

• Managed daily operations including overseeing finance, human resources, marketing, and inventory control

• Performed vehicle repairs and inspections as part of daily tasks

• Prepared for auctions and made successful purchases resulting in increased inventory turnover

• Ensured all business licenses and DMV dealer certificates were up to date

• Collaborated with team members to achieve business goals and objectives

• Managed a vast workload while wearing multiple hats due to limited staffing

• Experienced fast-paced growth and adapted to the changes effectively

• Successfully grew sales by 100% each year after coming on board Store Manager

Ames Tools

June 2015 - April 2019 • Reno, NV

• Managed daily operations, administrative duties, scheduling, and sales

• Ensured consistent store productivity and metrics that increased sales and profitability by 50% store plan

• Demonstrated excellent people skills in both client and employee relationships, reducing employee turnover by 75%

• Prepared official deposit daily & reconciliation of bank statement

• POC for store security system

• Thrived in a highly challenging customer service environment with increased satisfaction reviews

• Managed all retail & rental activities

Store Manager

ALDI

February 2012 - June 2015 • Louisville, KY

• Successfully managed daily operations, administrative duties, scheduling, and sales

• Implemented effective interviewing, hiring, training, and supervising of new associates

• Expertly coordinated schedules and assigned associates' shifts & time off requests

• Held financial responsibilities for the entire store, ensuring budget adherence

• Utilized sales performance tracking to drive store growth and profitability

• Implemented strategies to improve overall store performance and maximize sales

• Responsible for driving customer satisfaction and loyalty through exceptional service Operations Manager

Walmart

August 2011 - January 2012 • Battle Creek, MI

• Implemented efficient freight flow management strategies for different areas and departments

• Successfully interviewed, hired, trained, and supervised new associates

• Effectively coordinated schedules and assigned shifts to associates

• Managed a large team of 100 employees

• Successfully resolved any operational issues and challenges

• Optimized operations to improve overall efficiency

• Maintained store to superior standards

Customer Service Manager

ISRINGHAUSEN

January 2009 - June 2011 • Battle Creek, MI

• Implemented a new customer satisfaction survey program resulting in a 15% increase in positive feedback

• Developed and implemented a new training program resulting in a 20% decrease in response time

• Reorganized shipping processes leading to a 10% decrease in shipping errors

• Collaborated with production planning and raw materials teams to ensure on-time delivery of orders to customers

• Monitored customer service metrics &KPIs, identifying areas of improvement & implementing corrective actions

• Resolved escalated customer complaints and issues, ensuring customer satisfaction and retention

• Implemented cost-saving measures in the shipping department resulting in a 5% reduction in expenses Customer Service Representative

Gross Stabil Corp

January 1999 - June 2009 • Coldwater, MI

• Order management experience in processing and shipping

• Strong background in warehousing logistics

• Proven track record as an import/export specialist

• Proficient in organizational skills

• Skilled in CRM software usage

• Accurate and efficient data entry capabilities

• Expertise in accounts receivable functions

• Knowledge in purchasing and accounting systems

• Successfully implemented client retention strategies

• Experienced in inventory control including cycle counts and ISO certification procedures Education

Coldwater High School

Diploma in General Studies

1992 - 1996 • Coldwater, MI

Diploma in General Studies

BACC

Certificate, Certified in Business Services and Technologies 1994 - 1996 • Coldwater, MI

Certified in Business Services and Technologies

University of Phoenix

Certificate of Business Management

2025 - currently enrolling online classes & course work Skills

Shipping and Receiving

Active Listening

Decision Making Time Management Inventory Controls Procedures Analytical Problem Solver Multitasking Conflict Resolution Communication Skills Billing Dispatched High Volume Calls Budgeting Building Customer Service Traits

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Flexible

I am able to adapt to new requirements, situations, or environments. Honest

I have a strong sense of integrity and I value authenticity. Organized

I am efficient, prepared, and a thorough planner.

Focused

I pay careful attention to detail.

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