Customer Service and Computation Skills
Resume:
TRISHA EVANS
San Tan Valley, AZ *****
*****.*****@*****.***
Professional Summary
Diligent and detail-oriented customer service professional with 15+ years of experience in various roles, including customer contact, training, and hospitality. Proficient in MS Office and QuickBooks. Possesses strong communication skills and a commitment to customer satisfaction. Work Experience
Customer Contact Advisor
DHL SHIPPING-Remote AZ
September 2020 to November 2020
REMOTE Contract position: 9 weeks.
Recruited by: Insight Global.
Duties: Maintained Frontline, Inbound Queue; tracking and tracing DHL shipments; Following NFL process to assist customers with prompt resolution; provided shipment status updates. Trainer / Cocktail Waitress / Banquet Server
SHERATON WRIGLEYVILLE-WEST CONFERENCE CENTER-Mesa, AZ June 2015 to March 2020
Duties: Trained New Associates; tended Dignitary parties in Legends Steak House; Full Bar and Banquet set-up; Bartender at Stats Sports Bar; Room service attendant. Banquet Server / Hotel Bartender / In-room Dining
DOUBLETREE HILTON PHX-GILBERT-Gilbert, AZ
March 2012 to March 2020
Duties: Seasoned Server in Plated and Buffet Events; Private Holiday Parties. Set-Up, Break- down of Banquets. Open Hotel’s daily Breakfast Buffet; Tend Full Bar, Serve Hotel Restaurant; In-Room Dining. Certified Bartender; Licensed Food Handler. Hilton’s CARE committee secretary; CPR certified. 3rd Shift OTC Warehouse Associate
HUMANA WAREHOUSE-Phoenix, AZ
June 2019 to September 2019
(Temporary/Contract: 8 week Position) Warehouse trained; Sorted, stocked, packaged, and shipped OTC
(Over The Counter) supplies to their residential Clients. Manifested outgoing shipments; Inventoried stock; broke down & set up pallets for Delivery;
Executive Assistant/ Owner's Services Liason
CANYONVIEW RESORTS CLUB-Tempe, AZ
July 2007 to September 2009
Duties: Directly assisted management; company files, correspondence. Responsible for phones, and face-to-face contact, with current and potential clients; Maintain superior level of customer service with members via phone; Research on-line travel arraignments; Booked reservations; Facilitated guided tours of Resort and amenities.
Receptionist / Personal Lines Tech
THE ARIZONA GROUP INSURANCE-Gilbert, AZ
May 2006 to May 2007
Duties: Answering multiple incoming lines and researching each call in order to direct to the appropriate account manager or quoting specialist, Monitored Front Desk Inbox constantly for all inbound faxes and dispersed accordingly, Greet and Assist any walk-in customers, Sort and dispense all incoming mail daily, Managing daily batch print of company's memos, invoices and letters; also acted as a tech to Personal Lines managers; assisted in Group Life & Health department, processing enrollment forms. Office Assistant / Receptionist
PRECISION DESIGN & DRAFTING-Chandler, AZ
January 2005 to May 2006
Duties: Clerical functions including: answering incoming phone calls, filing, tending to custom home clients, recording civil plot plans in daily logs, ordering and maintaining all office supplies. Accounts Receivable duties: aiding any builder's billing questions, inputting checks, and collections calls on outstanding Invoices.
Education
High School Graduate
Desert Hills High School - Gilbert, AZ
January 2001 to December 2001
Rio
Mesa Community College, Mesa, AZ 2007 Rio Salado College - Mesa, AZ Skills
• Applicable knowledge of MS Word
• Excel
• Outlook
• Function independently and as a contributing team member. A versatile
• PowerPoint and QuickBooks programs ..Micros POS system trained. Very strong interpersonal communication skills; written
• verbal and listening. Clerical and customer service desk experience. Retaining information and use of good judgment in decision-making roles
• loyal
• dependable employee.
Certifications and Licenses
Personal Lines License
Food Handler Certification
CPR Certification
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