United States Sales Consultant Manager

Angel Smith-Cooley

Ocean Springs, Mississippi, United States

********@*****.*** 228-***-****

linkedin.com/in/an-gel-marie-mckenzie-

cooley-44002b241

Experience

Owner

An'gel Marie's Chic Boutique Llc

Nov 2018 - Present (4 years 5 months)

A Cool Vaca Travel Agency, llc, Covid Closed this business down so I started and designed my website**; Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Implemented automated office systems, optimizing client and data communications as well as records management.

Resolved financial inconsistencies through the collection of outstanding fees, management of refunds and delivery of travel documentation.

Arranged travel accommodations for groups, couples, executives and special needs clients. Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.

Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.

Sales Consultant

Beau Rivage Resort & Casino

Mar 2015 - Oct 2016 (1 year 8 months)

Maximized customer retention by resolving issues in a timely manner. Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.

Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.

Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.

Provided sales and customer service assistance to walk-in traffic Processed credit and debit card payments to complete the purchasing experience.

***Lake Management/ The Registry Apartments***

***Edgewater Bend Apartments***

Leasing Manager

Jan 2011 - Jan 2015 (4 years 1 month)

Created organization systems for inventory control, merchandising, financial reports and schedules.

Created detailed spreadsheets for scheduling and customer profiles to support sales campaigns.

Managed multiple priorities in fast-paced environment. Angel Smith-Cooley - page 1

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Resolved all issues professionally and in a timely manner. Interacted with customers to determine needs and offer product or service solutions. Addressed problems with customers to promote quick and successful resolution. Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.

Supervised employees to decrease process lags and boost productivity. Monitored cash intake and deposit records to increase accuracy and reduce discrepancies. Oversaw and managed operational and financial projects to deliver on time and within budget limitations.

***Footlocker/ The Kinney Corporation ***

Manager

Dec 2000 - Jun 2011 (10 years 7 months)

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Maintained established merchandising standards, including window, sales floor and promotional displays.

Contacted other store locations to determine merchandise availability. Priced merchandise, stocked shelves and took inventory of supplies. Communicated clear expectations and goals to each team member. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Completed all daily tasks and special assignments with an efficient and quality-driven approach. Welcomed customers into the store and helped them locate items. Stocked and replenished merchandise according to store merchandising layouts. Assigned work to team members based on company needs, personal strengths and job knowledge.

Monitored security and handled incidents in a calm and professional manner. Responded to customer concerns with friendly and knowledgeable service. Actively pursued personal learning and development opportunities. Supervised and directed all merchandise and shipment processing. Mentored new sales associates to contribute to the store's positive culture. Built relationships with customers to increase likelihood of repeat business. Identified potential shoplifters and alerted management. Answered customer telephone calls promptly and in an appropriate manner. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Retail Management

Education

River Oaks Academy

High School Diploma

Angel Smith-Cooley - page 2

Economic Research Institute Atlanta

Economic Research Institute

Retail & Property Management; Management; property management Ashworth College

Skills

accounts payable • approach • assets recovery • budgeting • cash handling • cashier • closing • conflict management • credit • customer relations

Honors & Awards

Kinney Corporation - Foot Locker

No Deficit Audits 6 years

Angel Smith-Cooley - page 3

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