Customer Service Specialist
Resume:
Sonya D. Barlow, COA
North Wilkesboro, NC *****
********@*****.***
Dear Hiring Manager,
I am writing to express my interest in remote customer service positions within your organization. With extensive experience in customer service and patient management, I am well-equipped to contribute effectively to your team and enhance the customer experience.
Throughout my career, I have consistently demonstrated a strong commitment to delivering exceptional service. In my role as a Certified Orthodontic Assistant, I managed patient communications and scheduling, ensuring a high level of satisfaction and comfort. My ability to foster positive relationships with clients has been a key factor in my success, and I am eager to bring this skill to a remote customer service role.
My experience working in various capacities, including as a Head Cashier and Paint Prep and Taper, has provided me with a diverse skill set in problem-solving, organization, and effective communication. I am adept at handling inquiries, resolving issues, and providing clear and accurate information to clients, all of which are essential in a remote customer service environment.
I am also comfortable with technology and have experience using various software tools to manage records and communications efficiently. My strong analytical skills allow me to assess situations quickly and develop solutions that meet customer needs while aligning with company objectives.
I am particularly excited about the opportunity to work remotely, as I believe it allows for a flexible and efficient work environment that can enhance productivity and customer satisfaction. I am committed to maintaining a high standard of service, regardless of the setting.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your team. I am eager to contribute to creating positive customer experiences in a remote capacity.
Warm regards,
Sonya D. Barlow, COA
929 Mulberry Mill Rd
North Wilkesboro, NC 28659
********@*****.***
Sonya D. Barlow, COA
Enthusiastic customer experience advocate with over 37 years of supervisory expertise and over 39 years in positions demanding great customer service roles, ready to help team members elevate their roles by creating unforgettable customer interactions. Fueled by a passion for service excellence and a commitment to building high-performing teams, I am excited to inspire my fellow associates and to deliver exceptional experiences that not only meet, but exceed customer expectations, solidifying brand reputation as the go-to destination people want to return to
*Available to work day shift, night shift, weekends and holidays*
Professional Experience
Professional Cleaning/Janitorial Services
~ Watco Cleaning Service North Wilkesboro, NC 28659
April 2024- October 2024
Oversaw cleaning operations for healthcare and professional industries, ensuring followed
all compliances with health and safety standards. Developed cleaning protocols tailored to
client specifications, enhancing service delivery and customer satisfaction.
Paint Prep and Taper
~Maaco, North Wilkesboro, NC 28659
June 2023- November 2023
Maintained a clean work area by organizing, cleaning and sanitizing tools and keeping bay
materials stocked and in the correct order. Demonstrated strong sanding skills to achieve
smooth and even surfaces. Utilized proficient masking techniques to protect surrounding areas
during painting projects. Training to complete the process of accessing damages and the cost of
repairs needed.
Certified Orthodontic Assistant
~ Dr. Caroline Cheek-Hill, Raleigh, NC 27615
June 2019- May 2023
Managed patient scheduling, records, and led the new clinic staff and trained on the act of communicating and overseeing patient flow in a high traffic office, improving operational
Efficiency by 25%! Skilled in using Dolphin software and Itero scanner for orthodontic imaging. Developed treatment plans and maintained documentation with precision. Served as chairside clinician, preparing patients for orthodontic procedures, adjusting arch wires and the fitting of bands according to the treatment plan. Led patient flow and trained new clinicians, in all aspects of patient care and treatment, therefore enhancing operational efficiency. Involved the process of taking orthodontic x-rays.
Certified Orthodontic Assistant
~ Dr. Gordon Handy, Winston-Salem, NC 27104
June 2006 - May 2019
Led clinic team, training all new and current staff and oversaw patient flow helping
to enhance operational efficiency. Conducted various orthodontic procedures,
including fitting bands and adjusting arch wires. Assisted both the doctor in all
aspects of patient care and also any clinician who required assistance or guidance in
completing the adjustments in an optimal manner and in a timely fashion.
Utilized OrthoTrac software for record management and scheduling. Managed
patient scheduling, records, and communications effectively, ensuring a high level
of patient comfort and satisfaction. Developed patient treatment plans and
communicated progress to patients and their families, ensuring clarity and
understanding. Managed all lab duties, including pouring and trimming of
patient models for study, for fabricating orthodontic appliances and creating patient
retainers.
Certified Orthodontic Assistant
~Dr. Bruce Gustafson, Winston-Salem, NC 27104
February 1996 - June 2006
Assisted in the preparation and fitting of orthodontic appliances, ensuring accuracy
and quality. Managed patient files and facilitated effective communication regarding
treatment plans. Followed strict procedures to facilitate not only excellent patient care,
but to do so in a very timely manner. Goal was to maintain a properly run schedule
and keep patient flow running as their timed appointments were scheduled.
Prepared patients for orthodontic applications, completed adjustments and managed
patient records. Developed panographs and cephalometric films, ensuring high-quality
imaging.
Orthodontic Assistant
~ Dr. Marvin Brame, North Wilkesboro, NC 28659
1994 - 1996
Assisted in various orthodontic procedures and patient management tasks.
Duties consisted assisting lab technician with any and all lab work.
Orthodontic Assistant
~ Dr Derwood L. Ashworth, North Wilkesboro, NC 28659
1991-1994
Duties included all aspects of chairside assisting in the orthodontic office,
completing all lab work and the developing of orthodontic x-rays as done in the dark ages.
Head Cashier
~ Lowe’s Food #1, North Wilkesboro, NC 28659
1987 - 1994
Started as cashier and quickly worked up to the position of Head Cashier. Managed
all cash registers operations and assisted customers with inquiries. Conducted
inventory management and assisted in stocking, reordering, countdown of monies,
bank deposits, training of new cashiers, scheduling of employees and opening and
closing store(s) with scheduled managers.
Cashier
~ Tractor Supply, Elkin, NC 28621
1996 - 1997 (Part-time)
Handled transactions as customers checked out. Helped customers locate needed items.
Stocking shelves and helped maintain the appearance of shelves. Countdown of tills at
closing
Skills
Strong Communication: Proven ability to effectively interact with diverse stakeholders.Multitasking & Organization: Skilled in managing multiple tasks while maintaining high standards. Problem Solving: Demonstrated critical thinking in resolving operational challenges. Technical Proficiency: Experienced with various software, including OrthoTrac, Itera and Dolphin. Attention to Detail: Committed to accuracy in documentation and patient/client/customer care. Proven ability to lead teams and effectively communicate with stakeholders at all levels. Trained in MSPowerpoint, Excel and Word,
Education
COA in Orthodontics
Rowan-Cabarrus Community College, Salisbury, NC
July 1996 - July 2019
X-ray Certification
Wake Forest School of Medicine
1995
Licensed Cosmetologist
Wilkes Beauty College, Wilkesboro, NC
July 1988 - June 1989
High School Diploma
Wilkes Central High School, Wilkesboro, NC
August 1985 - June 1988
Volunteer Work
Humane Society of Wilkes
North Wilkesboro & Wilkesboro, NC
1994 - 1999
Contributed to the establishment of a non-profit organization and led initiatives for community support. Founding board member, responsible for writing up all bylaws and accompanying documents for a non-profit organization. Later became President and was lead over all board meetings and general membership meetings.
Wilkes County Parks and Recreation and Wilkes County Emergency Management
Wilkes County, NC
1994 - 1999
Assisted with local events, such as locally held concerts (ex: Merlefest) which included managing county campground during these festivals and community programs. Ran concession stands at our local county baseball, football and soccer fields.
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