District Manager Operational Excellence

Nickolas Kahn

Arlington, Texas *****

Phone No.:614-***-**** E-Mail: ****.****.***@*****.***

District Manager – Growth Catalyst Powerful Strategist Operational Excellence Customer Relationship Management

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. Dynamic, versatile, and detailed-oriented leader well versed in all aspects of delivering successful improvements for business operations, profitability, and team development. Results-driven with a proven ability to develop and execute strategies to hit targets and goals while maintaining efficient operations and standards. Possess excellent team building, problem-solving, communication, and resource management skills. Adaptable to a progressively changing diverse work environment and finding common ground in order to achieve win-win outcomes. Articulate communicator with exceptional mentoring skills in transforming a low-performing team to a high caliber workforce coupled with proven abilities to understand people's psychology backed by confidence to interact with individuals at all levels.

~ Successfully managed to return stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff, and enhancing training programs- Wendy's Company ~

~ Awarded GM of the Year 2009, Dave's MBA Award 2010- Jam Restaurants LLC ~

Skill Areas: Strategic & Operations Planning w Budget Management w Employee Management w Solution Selling w Revenue Management w Presentations w P & L Management w Process Improvement w Cross Function Team Leadership w Competitive Analysis w Business Planning w Training & Development w Risk Management w Customer Service w Problem-Solving w Leadership w Strong Interpersonal Skills w Analytical Skills w Client Relationship Management w Team Management w Sales w Time Management w Operational Excellence

PROFESSIONAL EXPERIENCE

FAMILY FIRST LIFE – Asset Protection (Jan 2022 – )

Insurance Agent/Broker – Field Underwriter

Family First Life’s mission is to make the families we protect and the families of our agents our number one priority.

Recruiting and Hiring downline agents

Source and create Leads

MORTGAGE PROTECTION, FINAL EXPENSE, INDEXED UNIVERSAL LIFE AND FIXED INDEXED ANNUITIES

Contracted with 12 top rated carriers

Appointment setting and schedule planning

Management of clients thru CRM

Stonewall Road Restaurant Group (Aug 2020 – Jan 2022)

District Manager

Stonewall Road Restaurant Group has created a mission “To delight every customer, empower every employee, and build something great together.”

Manage functions pertaining to turning around lagging operations and preparing the company for fast growth and profitability

Identified new business opportunities and implemented new solutions within the existing customer base

Design and implement the strategy that fulfills the objectives of the company while streamlining overall operations

Positively promote the work of the organization and advocate for its interest

Implement the company’s strategic sales plans to accomplish corporate goals.

Outline the long-term vision and goals for each account mapped with short-term strategies and action plans to achieve the goals

Play a pivotal role in increasing profitability by proactively identifying new opportunities

Establish and nurture productive relationships with the key decision-makers to further strategic goals

Identify and implement improvements to current operations and workflows

Develop and evaluate budget plans and current costs to project trends and recommend updates

Evaluate financial statements and KPI reports to monitor Operational Performance to devise solutions for improvement and profitability

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

Deliver outstanding operational leadership, increasing employee retention and offering key training to maintain annual revenues

Conduct Quarterly Audits - Cash, Safety, File, Systems

Work with other departments to ensure alignment of company goals, as set by senior management and ensured that the business growth strategies are met

Wendy's Company - Dublin, OH (Dec 2018 – Aug 2020)

District Manager

A leader in the fast-food business, Wendy's International operates the world's #3 hamburger chain.

Spearheaded operations and managed all performance metrics within territory for 8 restaurants

Pioneered the efforts across handling the entire gamut of functions pertaining to identifying and developing top talent within the management structure to promote a performance-oriented culture

Developed and evaluated budget plans and current costs to project trends and recommend updates

Evaluated financial statements and KPI reports to monitor Operational Performance to devise solutions for improvement and profitability

Evaluated systems, procedures, training, and facility also developed an action plan for outliers

Conducted Quarterly Audits - Cash, Safety, File, Systems, CEE Performance Evaluation of Restaurants

Managed to solve complex problems by primarily leveraging the systems and tools currently available to the organization

Jam Restaurants Llc- Wendy's Franchisee (Mar 1996 – Dec 2018)

General Manager / District Manager

Jam Restaurants LLC is located in Westerville, OH, the United States, and is part of the Restaurants and Other Eating Places Industry

Spearheaded Dave's Way - Phase II Training Restaurant - ( 3 Locations )

Identified and implemented improvements to current operations and workflows

Monitored and ensured compliance with all guidelines for operations

Recruited staff and delivered outstanding operational leadership, increasing employee retention and offering key training for continuous knowledge and professional development

Motivated and led team members to work together to achieve targets

Worked effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems

Promoted a culture of high performance and continuous improvement that values learning and a commitment to quality

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Computer Information Systems / Computer Science Devry University in Columbus, Ohio

Technical Skills/Certifications

Microsoft Office Suite and Internet

ServSafe Certification

ServSafe Proctor

Life, Accident, Health and HMO Certification in Texas and additional 22 states

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