Customer Service Field

Robert Graves

346-***-**** **************@*****.***

Objective

A highly skilled and dedicated professional with extensive experience in mechanical systems, equipment installation, field service, and warehouse operations. Seeking to leverage my expertise in troubleshooting, project support, and customer service to contribute to a dynamic team. Adept at working independently and in team settings, I am committed to delivering quality results while adhering to safety standards and operational procedures.

Professional Experience

Metal Galvanizing Technician

Metal Plate Galvanizing – Houston, Texas

October 2024-Current -

Detail-oriented and safety-conscious Metal Galvanizing Technician with experience in applying protective zinc coatings to steel and iron components. Skilled in hot-dip and electro-galvanizing processes, surface preparation, and quality control. Strong understanding of industrial safety protocols and equipment maintenance. Dedicated to producing high-quality, corrosion-resistant metal products in fast-paced manufacturing environments

Mechanical Technician

Enquest Energy Solutions – Houston, TX

July 2021 – October 2024 • Read and interpreted blueprints and bill of materials to assemble Frac equipment.

• Performed work in compliance with established quality and safety standards, identifying defects and documenting issues.

• Reworked and repaired assembled equipment according to engineering specifications.

• Completed tasks within set timeframes while ensuring safety protocols were strictly followed.

Field Service Technician

TechnipFMC – Odessa, TX

February 2017 – April 2020

• Worked independently to install and repair TechnipFMC equipment, ensuring no rig lost time for customers while maintaining expenses and asset management.

• Provided expertise for project start-ups, ensuring all equipment, service tooling, and spare parts were on location and ready to function before each job.

• Recorded critical dimensions to ensure proper assembly and obtained, reviewed, or created product running procedures.

• Attended design reviews and installation procedure reviews for new projects to ensure proper execution.

• Maintained communication with Company Representatives regarding job procedures, spare parts, and critical dimension measurements.

• Provided high-quality customer service and support, addressing customer concerns professionally and identifying opportunities for operational improvement.

House Manager

Rita Cares LLC- Houston, TX

• September 2020-December 2021- Supervised daily operations of an adult boarding home, ensuring a safe and well-maintained environment.

• Managed and trained staff, ensuring high-quality resident care.

• Oversaw resident well-being, including meal coordination, medication management (if applicable), and personal care assistance.

• Ensured compliance with state and local regulations, maintaining all necessary documentation.

• Developed schedules, coordinated household tasks, and managed supplies.

• Served as a liaison between residents, families, and healthcare providers.

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Warehouse Associate Level 2

AJ Hardware – Houston, TX

April 2016 – April 2017

• Operated forklifts to load and unload shipments of building materials from 18-wheelers.

• Managed inventory restocking, ensuring materials were stored properly for future orders.

• Coordinated the completion of contractor orders, ensuring materials were prepared and available for timely delivery.

Flagger

C and C Traffic Control – Houston, TX April 2014 – April 2016

• Controlled traffic flow around construction zones to ensure safe passage for heavy equipment and personnel.

• Utilized handheld radios to communicate with on-site foreman and other personnel, ensuring the safety of the work zone.

• Ensured that construction zones were clearly marked and that workers had adequate space to perform tasks without interruption from passing traffic.

Education

Klein Forest High School – Houston, TX Diploma

Key Skills and Competencies

• Independent Equipment Installation & Repairs: Expertise in independently installing and repairing mechanical systems, ensuring efficient operations without customer downtime.

• Project Start-Up & Support: Skilled in overseeing project start-ups, ensuring equipment readiness, and providing ongoing support during installation and postinstallation phases.

• Customer Service & Sales Support: Strong customer interface skills, maintaining communication and handling complaints while identifying opportunities for sales and operational improvements.

• Mechanical Troubleshooting & Assembly: In-depth experience in troubleshooting mechanical systems, interpreting technical drawings, and assembling equipment to engineering specifications.

• Forklift Operation & Warehouse Management: Experienced in operating forklifts for efficient inventory management, shipping, and receiving operations in warehouse environments.

• Traffic Control & Safety: Knowledgeable in managing traffic around construction zones to ensure worker and equipment safety.

• Safety Compliance: Extensive experience adhering to safety regulations and implementing safe work practices.

• Communication & Coordination: Proficient in maintaining clear communication with internal teams, clients, and project stakeholders to ensure smooth operations.

• Leadership & Mentorship: Ability to lead and mentor teams of technicians, ensuring adherence to quality and safety standards.

• Critical Measurements & Documentation: Expertise in measuring critical dimensions, documenting processes, and ensuring that procedures are followed accurately.

Contact this candidate