Credit Card Customer Service

Beverley Pinto

** ********* ***** • Brampton, ON • 416-***-**** • ********.*****@****.***

ADMINISTRATION

Dedicated, results-driven administrated professional with extensive experience in developing maitaining seamless operation at various companies

•Builds confidential relationshiops with legal professionals and litigants in the administrations of duties

•performs scheduling and maintenance of legal programs with great efficiency and effictiveness.

•Provides support services that streamline operations and delive superior systemic results

Leadership Administration Organizations Skills Problem Solving Scvheduling Customer Service

Oral and written Communication Relationship Management Team Management

Analytical Skills Training Financial Administration Research

Professional Experience

Royal Bank of Canada Mississauga Ontario

January 8th to July 8th 2024 (6months contract)

Credit Card Advisor:

Advise and educate individuals of oranizations on acquiring and managing debt, provide guidance in determing the best type of loan or credit card requirements or restrictions. Provide financial advice to clients and find solutions that meet their needs.

Sitel Finicial Advisor

2020 - 2023 Toronto Ontario

•Updating client credit card and banking needs canceling fraudulent credit and debit card, sending out new cards to client answering question regarding banking needs liasion between the Fraud Department and clients.

Local Registrar-Case Management Unit CSR-Toronto, ON 1999-2017

Ministry of Attorney General

•Receiving, analyzing and dismissing all civil cases for Ontario’s Court in alignment with the Rules of Civil Procedures by the Registrar

•Expedites cases languishing in the system for more than 180 days, providing 45 days’ notice to law firms and complainants to move on their cases before issuing an Order Dismissing Action as Abandoned

•Perform research for default judgements

•Addresses all public, law enforcement and attorney inquire regarding court dates, changes status, and court procedures

•Provides documents and executes statutory signing authority for court orders and judgements in accordance with court endorsements

Alternative Dispute Resolution/Group Leader 1998-1999

•Develop and maintained the scheduling for the operation of the Alternative Dispute Resolution Center, ensuring a coordinated case-flow with the Ontario Court of Justice Case Management Unit

•Maintained a roster of 150+ mediators, and maintained accurate files

•Served as a member of the team dedicated to establishing mandatory mediation to Toronto and Ottawa through the changes in the rules of civil procedure

Bankruptcy and Commercial Customer Service 1995-1998

•Front line with major corporations and litigants seeking protection from creditors; including, student loans recipients, and coordinated cases before the Judiciary and the Masters

•Moved finalized bankruptcy cases to Masters and Judges for review

•Produced noticed of hearings, set trial dates and times, and dismissed them to the appropriate parties

Family Law Office 1991-1995

•Executed the signing, sealing and issuance of divorce judgements

•Processes legal documents such as claims trial notice reopening, and documentation related to family matters

•Perform administrative, financial, clerical support for the court office

•Dispensed information and assistance to all parties concerning information gathering and filling procedures according to local practices, policies and Rules of Civil Procedure

•Ensured that all documents were properly directed for service and recording

Education

•Administrative and Word Processing -(Diploma), Toronto, ON

Humber College

1995

•Information Technology Networking-(Certificate), Mississauga, ON 2000

DeVry College

•Information Systems Networking- (Diploma), Mississauga, ON 2000

DeVry College

Awards

•Achievement in Excellence Award Teamwork & Corporation-Toronto, ON 2002

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