Human Resources Manager
Resume:
IRIS APPELQUIST
EXPERIENCE
Human Resources Consultant—2024—present: Larrison Creative, LLC—
Kansas City, MO; $30/hr, contractor—a privately held company providing Finance, Administrative, and Operations-level services to small businesses and non-profit organizations
• Create informational documents to enhance client’s compliance with operational processes
• Create documentation of disciplinary actions taken by client company or organization
• Create documentation of employment separation actions taken by client companies or organizations
• Provide in-person guidance and support for disciplinary or employment separation actions taken by client companies or organizations Human Resources Manager, Operations Consultant, Interim Volunteer Coordinator—2024-2025: The Rabbit hOle—North Kansas City, MO; $55k/yr
—a 501(c)(3) Children’s Literature Museum
Human Resources Manager
• Manage and facilitate recruitment and hiring process, including composing
& publishing new job descriptions to recruitment platforms; serve as first point of contact for all prospective candidates; evaluate and screen candidates’ experience and qualifications; schedule and conduct or lead interviews with prospective candidates.
• Manage and facilitate all aspects of onboarding; including contract drafting, editing & execution, benefits enrollment & maintenance; maintaining accurate and complete records of such.
• Manage and facilitate all aspects of staff maintenance; including timesheet processing, PTO/Sick time accrual & requests, staff wellness and appreciation programs, and facilitating the life cycle of Workman’s Compensation claims.
• Initiate and oversee integration of payroll and benefits administration platforms, streamlining onboarding and employee maintenance.
• Audit & update contractual scopes of work for staff, in compliance with FLSA EAP exemption thresholds & standards.
**************@*****.***
2201 Lexington Avenue
#B
Kansas City, Missouri
64124
—references available upon request—
Skills
•HR/Management.
•Team Work •Medical
billing •Organization.
•Time Management
•Google Workspace/
Microsoft Office •HRIS
•Mac & PC OS
•Organization & Detail
•client services.
•EEOC/DEIA consulting.
•copywriting.
•Research & Data
Analysis •10-key
Education
2021: Bachelor of Arts,
Psychology; University
of Missouri-Kansas City
—Magna Cum Laude—
Emphasis in Social
Psychology, Social Theory
• Develop conflict resolution procedure and documentation; provide counsel for staff personal/interpersonal issues, conflicts, and grievances; make recommendations to leadership on resolution efforts.
• Oversee lifecycle compliance with FMLA
• Create and disseminate professional development materials to facilitate improved employee performance.
• Design, create, & publish monthly internal-facing Newsletter to bolster and improve workplace culture.
• Ensured continued compliance with Federal and State employer regulations and requirements.
• Review, edit, & publish Employee Handbook; propose & draft intradepartmental manuals.
• Draft, operationalize, & disseminate an original Staff Satisfaction Survey focusing on trust, efficacy, tenure intentions, professional development, & benefits. Retrieving, organizing, & analyzing results to determine Organizational Health and areas of greatest need & success.
• Create & deploy Employee Evaluation Assessments that determine level of efforts and collects data that inform base compensation determinations, probationary status, and/or termination.
Operations Consultant
• Draft Organization Code of Ethics, according to AAM Core Standards
• Design, publish, and implement Emergency Action Plans to accommodate a staff of 43 individuals and a facility capacity of 1,850.
• Design and implement improved policy and platforms for labor & workflow management.
• Audit and organize internal information systems.
• Initiate and lead internal inventory of all technology, appliances, and tools on-site, improving protection of Organization assets. Interim Volunteer Coordinator
• Design & implement standards of practice for the management of a Volunteer corps of 60 individuals; draft, publish & implement a comprehensive volunteer-facing Handbook; introduce, communicate with, schedule, train, and reward Volunteers according to program goals. **************@*****.***
Other Work &
Engagement:
Published works in poetry
Blunt Trauma; Spartan
Press, 2009.
Briar; Spartan Press, 2012.
where we were we were
there; Spartan Press, 2015.
Nice Feelings, Spartan
Press, 2017.
a banner year; EMP Books,
2018.
Appearances
Make Your Own Fun; a live-
recorded YouTube series:
interview, 2022.
CultKC; a live action local
culture & variety talk show:
interview & performance,
2024.
Community Event
All Sorts; a monthly variety
showcase & open mic:
producer & host, 2022—
2024
Human Resources Generalist—2023-2024: Creating Connections Therapy— Overland Park, KS; $53k/yr—a privately held behavioral health (ABA) service provider operating three clinic sites in the Kansas City Metro Area
• Created new position for company in the process of scaling its business model, based on own 1500 word proposal outlining outstanding organizational needs and presenting own personal capability, knowledge, and skill to meet outstanding needs.
• Managed all aspects of recruitment, hiring, benefits administration, and employee review documentation for a behavioral health clinic with a 95% turnover rate; developed and implemented recruitment strategies oriented to reduce turnover and improve service delivery; facilitated entire life cycle of Workman’s Compensation claims.
• Provided consultation for and facilitation of updating or creating and implementing policy and procedure protocols
• Delivered policy and protocol briefing to all new staff in the form of socratic lecture; duration 1.5 hours.
• Provided essential support to company leadership in meetings with staff over conduct or attendance issues.
• Produced comprehensive catalogue of professional development resources for staff.
• Demonstrated mastery of professionalism and literacy in communications and acting as liaison for staff and company leadership.
• Maintained compliance with Federal ACA filing requirements
• Ensured continued compliance with Federal and State employer regulations and requirements.
• Facilitated onboarding and credentialing with various insurance companies for new clinical staff
• Provided clerical support for staff onboarding regarding payroll, orientation, benefits, and technical training.
Billing Specialist —2022-2023: Creating Connections Therapy—Overland Park, KS; $47k/yr—a privately held behavioral health (ABA) service provider operating three clinic sites in the Kansas City Metro Area
• Demonstrated exceptional skill acquisition, becoming proficient via self- instruction in several modes and methods of medical record and medical claim creation, transmittal, and research in a limited amount of time; including but not limited to medical coding, form CMS, and multiple insurance carrier and practice management software platforms.
• Successfully satisfied AR ledger for clinic billing in excess of $100k/mo; obtained recoupment of backlog of over $1m in billed services.
• Managed medical document and medical records transmittal in compliance with HIPAA regulations
• Managed client responsibility invoicing and recoupment for 70 pediatric clients; developed standardized invoicing cadence and informational granularity; developed improved recoupment strategies, improving AR satisfaction.
• Demonstrated mastery of professionalism and literacy in official communications with payors and client families.
Operations Manager—2022: Fly More Kites, LLC; Kansas City, MO; $47k/yr
—a boutique web design and marketing agency
• Managed internal and client facing meeting cadence, agendas, and scheduling.
• Coordinated job materials and staff
• Performed research for benefits planning and implementation
• Monitored and administrated of employee time tracking platform, data collection, and analysis
• Managed and administrated employee task delegation and communication platforms
• Managed project and client accounts
General Operations Manager – 2004 to 2008 and 2012 to 2015: YJ’s Snack Shop, LLC, Kansas City, MO; $42k/yr—a now-defunct multi-tiered business operating a full-service cafe, property management organization, and art dealership in the heart of the Crossroads Arts District
• Responsible for bookkeeping, assessment and payments of payroll, payroll tax, and business tax; transitioning company from paper ledger to web-based applications.
• Sourced critical resources in vendors and service providers for management of multi-unit mixed use property; performed real-estate market research
• Gathered and delivered supplies and materials for cafe, handled COD vendor deliveries, and managed cash-on-hand business, mitigating or preventing loss.
• Managed social media presence across multiple platforms, growing popularity and gaining customers for the business.
• Performed human resources functions, capably recruiting, hiring, training, and managing staff.
• Assisted employer in research and booking of travel and accommodations and other business-related correspondence.
• Efficiently prepared and served hot meals, coffee, and espresso to-order, consistently maintaining safe food handling protocol according to Kansas City, Missouri Health Department regulations.
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