Care Coordinator Mental Health
Resume:
J E N N I F E R H A Y E S
*********@*****.***
Moses Lake, WA 98837
OBJECTIVE
To obtain a permanent, full-time position as a Manager using my education and
experience to further the success of a team and an agency.
EXPERIENCE
2/7/25 to PRESENT. Comprehensive HealthCare, BF Youth Mobile Outreach Team, Kennewick, WA (crisis) Care Coordinator,
Assist with walk in visit s, school, law enforcement agencies, and hospital crisis situations
Deescalating individuals in a crisis and complete assessments to determine course of treatment develop safety plan to address all safety factors, make referrals, follow up on referrals, provide staffing and vase follow up to cps and schools, meet with families and individuals weekly for stabilization and follow ups., staff with FCRs to determine placement or not
Complete Documenting in Smart Care
02-202*-**-**** Rural Resources Community Action
Health Homes Care Coordinator
Managing a case load of 52 members monthly, monitoring services, performing Assessments, completing referrals, managing chronic illnesses with community resources, collaborating with community partners, documentation and record keeping, participating in meetings with community members and co workers as a team player, adhering to program policies and
procedures.
10-202*-*-****- Entrust Community Services
Interim Case Manager
Completed Assessments to FCS eligible candidates, performed housing, job, and coaching to individuals, attended meetings, documentation, performed billing to FCS and non FCS visits. Completed weekly contacts of members and on site management of individuals in the workplace.
Managed individuals in a job coaching fashion on job sites throughout the community, Collaborated with many local agencies and community partners to develop contracts and working relationships.
08-202*-**-****- Samaritan Hospital
E.R.D. Medical Health Screener
Screen patients, visitors,, vendors, and employees for temperature checks, covid 19 pre screening
Documenting
Greeting the public
Sanitizing waiting areas
10-2019 – 07-2021 Independent contractor
Home Care Aide
Washington State Certified Home Care Aide
Provided personal care services to aging and disabled populations.
06-2014– 10-2019 US Forestry Services-Columbia Basin Job Corps
Dormitory Manager
Serving as the Dormitory Manager in a residential facility providing on-site supervision of students to ensure a safe, healthy atmosphere
Providing ongoing orientation to new residents
Participating with the residential living staff in setting performance standards, goals, and objectives for the dormitory, and following up with residents to assure these standards are upheld.
Maintaining dormitory order, discipline, and organization. Instructing and counseling students in positive social skills, including punctuality, courtesy, temperament, following instructions, respect for property, appropriate appearance, personal hygiene, proper safety attitude, cooperation, respect for authority, procedures and regulations.
02-2014- 05-2014 Concord Professional Services, Inc.
Social Services Assistant
Contract work through Columbia Basin Job Corps Center as a Social Services Assistant. See detail of work assignment listed above.
2006-2013 Aging & Adult Care of Central WA Moses Lake
Manager of Community Services/Case Manager
Case load of 97 clients, determined Medicaid/Medicare eligibility, client scheduling, client record maintenance, used informal and formal community resources to meet client needs. Completed client assessments-Completed service CARE plans for each client per each assessment, made referrals, conducted staffing, provided advocacy and counseling to clients and relevant parties, Authorized and completed payments using the State Payment System, Facilitated the coordination of paid care givers to meet client needs, monitored care plans, developed and maintained accurate, complete, and timely program reports. Hired and supervised Paid Individual providers for client’s, interviewed individuals, Completed character competency and suitability review assessments of Individuals, completed back ground checks.
Facilitated and authorized placement into facilities of clients choice, coordinated with LTC facilities hospitals, Boarding Homes, and Assisted Livings for placements, worked closely with Adult protective Services, coordinated with Hospice, skin assessments, authorized payments for specialized medical equipment for paid providers/DSHS Contracted providers, coordinate with Program RN to meet client care needs, coordinate with DSHS and Home And Community Services, and maintained and abided by HIPPA laws.
• Managed 13 Case Managers- Provided direction, support, completed employee spot audits, completed employee records and evaluations,Led team to adherence to State and agency policies. Attended COG board meetingss, participated in community partnerships, managed employee records, provided support and discipline to employees, managed complaints and strategic planning.
2006-2006 Aging & Adult Care of Central WA, Moses Lake
Mental Health Ombudsman
Assisted and investigated in mental health complaints of consumers. Provided dissolution services and counseling to the consumers. Worked with collaboration of all Mental Health Providers of adults and teens in the following counties; Grant, Lincoln, Adams, Chelan, Douglas, and Okanogan
01-2006 - 10-2006 SCAN-Spokane Child Abuse & Neglect Prevention-Moses Lake
Visit Facilitator
Supervised and monitored child visits between biological parents and the child (ren) placed in foster care, provided support and advocacy to parents, family members and other parties.
Collaborated with DCFS Case Managers with outcomes/goals/strengths of parental interaction with children, attended CPT meetings for reunification.
2005-2006 Family Services of Grant County Moses Lake
Classroom Substitute
Worked in Parent and Children Together (PACT) classroom fostered by DCFS, monitored parental and child contact, role modeled and implemented appropriate parenting skills to parents and monitored behavior. Also substituted in Head Start Classroom, completed home visits with families/children, implemented Socialization with children and their families, and completed date entry.
2004-2005 New Hope Domestic Violence and Sexual Assault Services Legal Advocate/Crisis Intervention
Certified Advocacy Trainer for WA State w/120 hours of DV/SA training, assisted with crisis line intervention, Facilitated, led, and designed support groups of teens and adults, co created and facilitated Court watch program,completed outreach activities, placed clients into protective shelter and assisted with monetary donations. Provided group, individual, and family counseling sessions.
EDUCATION
2004-2006 Western Washington University Bellingham, WA
• B.A. Human Services /Practicum of 280 hours.
2001-2004 Big Bend Community College Moses Lake, WA
A.A. Direct Transfer Degree
TRIO Scholarship
Certificates/Licenses:
Current First Aid/CPR-Blood Bourne Pathogens certificate
Current Class B Cdl Permit/Current Drivers License
Continuing Education certificates in Psychology/Social Work program University of Washington
Current Certified Home Health Care Aide
Professional References:
Cheri Petersen
Judy Potter
Ryan Fisk
Lawrence Scott
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