Customer Service Call Center
Resume:
ASHLEY
SMITH
I am very detail-oriented and organized,
ensuring accuracy and efficiency in all tasks. I
have excellent skills with Microsoft Office
Suite, including Word, Excel, PowerPoint, and
Outlook, for effective communication and data
management. I am also skilled in technical
support, providing timely and effective
assistance to users.
I have the ability to work effectively under
pressure, maintaining composure and focus in
demanding situations. I’m told I have
excellent written communication skills,
conveying information clearly, concisely, and
professionally. I can work independently and
in teams, demonstrating flexibility and a
collaborative spirit. I’m outgoing and very
determined.
137 Francis Circle Rohnert Park C A 94928
*******************@*****.***
Professional Certifications Work Experience
Timelist Group Inc NP — Executive
Assistant Remote
CRM/Relationship management
Social development
03/2020 to Present, Los Angeles Ca
Prepare agendas and make
arrangements, such as coordinating
catering for luncheons, for committee,
board, and other meetings.
Process payroll information.
Coordinate and direct office services,
such as records management,
departmental finances, budget
preparation, personnel issues, and
housekeeping, to aid executives.
Prepare invoices, reports, memos,
letters, financial statements, and other
Map Communications, — Call Center
Agent
documents, using word processing,
spreadsheet, database, or presentation
software.
Perform general office duties, such as
ordering supplies, maintaining records
management database systems, and
performing basic bookkeeping.
Open, sort, and distribute incoming
correspondence, including faxes and
email.
Answer phone calls and direct them to
appropriate parties or take messages.
Conduct research, compile data, and
prepare papers for consideration and
presentation by executives, committees,
and boards of directors.
Set up and oversee administrative
policies and procedures for offices or
organizations.
Read and analyze incoming memos,
submissions, and reports to determine
their significance and plan their
distribution.
File and retrieve corporate documents,
records, and other relevant materials
Prepared invoices, reports, memos,
letters, financial statements, and other
documents using word-processing,
spreadsheet, database, or presentation
software.
04/2022 to 07/2022, El Cajon Ca
I provided efficient and friendly
customer service via phone and email,
handling inquiries, resolving issues, and
processing orders in a timely manner. I
provided callers with office hours and
on-call doctors. I set up appointments
for doctors, lawyers, and electricians.
Functioned in a telesales capacity,
signing up customers for alphanumeric
paging services
Participated in role-playing activities
and learned phone etiquette procedures
for specific businesses to create an
illusion.
Answered calls in a high-volume call
center, providing customer service and
transmitting messages to clients' pagers
Handled inbound calls for clients
Handled calls for multiple companies
and individuals throughout the United
States
Handled incoming message calls from
customers of various clients such as
doctors, plumbers, and technicians
Ensure accurate dissemination of critical
information
Answer incoming calls, greet callers,
provide information, transfer calls or
take messages
Used CRM software to manage customer
interactions, track issues, and maintain
accurate records of all communications
and transactions.
Assist customers with account
management tasks such as
password resets, address changes,
and billing inquiries. I followed
company procedures and protocols
to ensure compliance with industry
regulations and maintain high levels
of customer satisfaction.
I also communicated effectively with
Kase Closed Co. KKC — Customer Service
Representative (Sales and Related)
customers in a clear, concise, and
professional manner, building rapport
and resolving issues efficiently.
08/2021 to 02/2023, San Diego Ca
Processed customer orders accurately
and efficiently, ensuring timely delivery
and high levels of customer satisfaction.
Consistently exceeded sales targets by
actively promoting company products
and services, demonstrating strong
product knowledge and persuasive
communication skills.
Utilized CRM software effectively to
manage customer interactions, identify
and address customer needs, and
provide personalized solutions.
Collaborated effectively with team
members to share knowledge, support
one another, and achieve common
goals.
Maintained a high level of customer
satisfaction by providing excellent
customer service and exceeding
customer expectations.
Adapted quickly to changing customer
needs and market trends,
demonstrating flexibility and
adaptability in a dynamic environment.
Education
Val Verde High School — Diploma
08/2014 to 05/2018
Developed strong communication and
collaboration skills through group
projects and presentations.
Demonstrated critical thinking and
problem-solving skills in coursework
and assignments.
Acquired a comprehensive
understanding of Microsoft Office
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