Customer Service A Part-Time
Resume:
Lindsay James
Charlotte, NC *****
*******.*******@*****.***
Professional Summary
To secure a challenging position that allows me to utilize and expand my learning, knowledge, and skills while making a significant contribution to the company. Work Experience
Waitress
Spice-Charlotte, NC
April 2024 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables Waitress
Queen Park Social-Charlotte, NC
February 2024 to October 2024
Kitchen Manager
Stroke Urban Golf Club-Charlotte, NC
May 2021 to February 2022
· Handle and schedule catering events
· Manage inventory and schedule ordering
· Handle large cash payments and record receipts daily
· Train and Interview potential employees
Kitchen Manager
Bottle Cap Group-Charlotte, NC
June 2019 to March 2021
· Overlooked and managed employees
· Uphold all sanitation and organization records held by State Board of Health
· Keep record and make sure of safety of all employee and staff
· Perform a variety of routine general human resources duties, such as maintaining personnel records, compiling statistics and processing employment applications, insurance forms, and salary increases. Host and Front-end Manager
Whiskey Warehouse-Charlotte, NC
March 2017 to April 2020
· Create and update employee files, access customer accounts and product information to provide accurate answers and support.
· Train and interview new hire hostesses.
· Greet guests and seat according to server assigned sections and serve when needed. Education
Bachelor of Science in Food & Beverage Management
Johnson & Wales University - Charlotte, NC
August 2017 to May 2019
Associate in Applied Science
Johnson & Wales University-Charlotte - Charlotte, NC August 2015 to May 2017
Skills
• Record/Bookkeeping
• Ability to train, motivate, and supervise employees
• Order Entry
• Microsoft Word
• Advanced level of problem-solving detail
• Strong work ethic with the ability to work individually as well in a team environment.
• Customer Service
• PowerPoint
• Management and Training
• Excel
• Data Entry
• Inventory.
• Management
• Exceptional organizational and time management skills.
• copying
Certifications and Licenses
Food Safety Certification
Food Handler Certification
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