Customer Service Call Centre Rep

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EMMARIE

CRAWLEY

E

C

Philadelphia, PA 19124, 267-***-****, **********@*****.*** Assertive Customer Service Rep. uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.

• Customer Service • Active Listening • Problem Resolution

• Research • Call Center Operations • Critical Thinking

• Documentation • Positive and Professional

Customer Service Representative October 2022 - March 2023 Avantive Solutions/Solutran Tulsa, OK

• Assist customers with purchasing products availed by various Medicare plans.

• Provide balance and reload information to cardholders

• Complete online and mail orders.

• Documented, researched and resolved customer service issues.

• Managed customer calls efficiently in fast-paced call center environment.

• Handled customer inquiries, payments and service requests. Home Health Care Provider April 2018 - June 2021

Help at Home Philadelphia, PA

• Met nutritional needs of clients by preparing healthy meals, snacks and supplements.

• Helped clients with bathing, grooming and dressing.

• Helped patients maintain proper diet and exercise habits.

• Removed hazards and recommended improvements to maintain safe home environment for clients.

• Reported changes in patient conditions to nurses and physicians.

• Adhered to home care agency and healthcare standards when performing services. EDUCATION

• Supported clients in handling laundry and basic cleaning. Customer Service Representative October 2015 - October 2019 Indepenece Blue Cross Philadelphia, PA

Conferred with customers by telephone or in-person to provide information about products or services.

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• Referred unresolved customer grievances to designated departments for further investigation.

• Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

• Navigated multiple computer systems and utilized search tools to find information.

• Addressed and resolved customer concerns and complaints.

• Documented, researched and resolved customer service issues.

• Managed customer calls efficiently in fast-paced call center environment.

• Collaborated across departments to resolve customer-related issues. Licensed Insurance Agent October 2012 - September 2014 The Carney Group Blue Bell, PA

• Explained different options to prospective clients and recommended suitable insurance policies.

• Promoted policy sales with explanations of plan features and advantages over competitor products.

• Set up clients with new policies, calculated premiums and established payment methods.

• Worked with various health care providers to assist individuals wanting health care coverage

• Verify providers and medications are covered in the plan network Certification - Medical Assistant October 2010

Prism Carrer Institute, Philadelphia, PA

Certified Medical Assistant

Certified Phlebotomist

Perfect Attendance

3.8 GPA

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