Customer Service Administrative Assistant

Connie Takarchek

PROFESSIONAL SUMMARY

Dedicated and highly skilled administrative professional with over 20 years of experience in title processing, customer service, and safety coordination. Strong leadership abilities, with a proven track record of managing department operations, ensuring regulatory compliance, and delivering exceptional customer service. A trusted resource for both colleagues and supervisors, known for reliability, organization, and problem-solving expertise.

WORK EXPERIENCE

Title Clerk Administrative Assistant Safety Coordinator

Adesa Auto Auction

December 2004 – April 2024

Led title processing operations, handling various state titles and repossession transfers for bank-owned vehicles.

Served as a Notary Public, ensuring accurate and legal documentation for vehicle sales.

Assisted customers in resolving title discrepancies, including mileage corrections and out-of-state sales paperwork.

Managed incoming payments, answered customer inquiries, and provided top-tier customer service.

Acted as the Safety Coordinator, overseeing all facility and department safety protocols.

Conducted monthly safety meetings, inspections, and compliance audits to uphold OSHA and corporate safety standards.

Organized and led fire and severe weather drills, ensuring employees followed emergency procedures.

Maintained and updated egress routes, PPE supplies, and safety equipment for all departments.

Participated in corporate safety conference calls and collaborated with teams across multiple locations.

Certifications & Licenses: Certified Notary Public, OSHA 10 Certified, CPR & First Aid Certified.

EDUCATION

Akron Institute – Cuyahoga Falls, OH

Diploma

SKILLS & COMPETENCIES

Title Processing & Notary Services (23+ years)

Customer Service & Administrative Support

Accounts Payable & Receivable (10+ years)

Microsoft Office & Data Entry

Clerical & Office Management

Automotive & Dealership Experience

Organizational & Time Management Skills

Multi-Line Phone Systems & Communication

Leadership & Team Management

Safety Compliance & OSHA Regulations

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