customer service/ receptionist

Amanda Varela

Pomona, CA

Cell: 909-***-**** / E-mail: *************@******.***

Summary of Skills

Professional Customer Service Representative with the ability to work independently without supervision. Detail oriented with great communication skills both verbal and written. Strong problem-solving and analytical skills with the ability to de-escalate an upset customer. Great phone etiquette. Bi-lingual Spanish and English both verbal and written.

Qualification of Abilities

Customer Service

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determined charges for services requested, collected deposits or payments, or arrange for billing.

Completed contract forms, prepared change of address records, or issue service discontinuance orders, using computers.

Referred unresolved customer grievances to designated departments for further investigation.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.

Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Solicited sales of new or additional services or products.

Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Ordered tests that could determine the causes of product malfunctions.

Receptionist

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

Scheduled appointments and maintained and updated appointment calendars.

Transmitted information or documents to customers, using computer, mail, or facsimile machine.

Heard and resolved complaints from customers or the public.

Filed and maintained records.

Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.

Kept a current record of staff members' whereabouts and availability.

Scheduled space or equipment for special programs and prepared lists of participants.

Employment History

Customer Service Representative / Receptionist August 2018 – March 2020

Tradeunion, Inc. Montclair, CA

Customer Service Representative August 2015 – June 2018

Pro-com Products, Inc. City of Industry, CA

Receptionist February 2014 – July 2015

Hubcities WorkSource Center Huntington Park, CA

Contact this candidate