Maintenance Technician Customer Support

DOUGLAS B. QUANDER

.

E: ****************@*****.*** 202-***-**** A: Washington, DC 20020

PROFESSIONAL SUMMARY

Acquiring a TELECOMMUNICATIONS TECHNICIAN position which will allow the utilization of skills-sets and experience to provide quality services to your company. Exemplifying integrated array of tightly managed (skill sets and advanced abilities) in a creative entrepreneurial business venture operation. Performed residential and commercial installations. I am comfortable in assuming leadership in project work and knowledgeable in

Telecommunication Technology, Network Cabling for Copper and Fiber Optic-Based Systems, Wireless Technologies, Troubleshooting and Terminations.

EXPERIENCE

United Planning Organization - Broadband Telecommunications Trainee

Washington, DC

Current

• Assemble components based on customer requirements.

• Install, configure, and maintain devices, Network cabling

(Copper & Fiber) for end users.

• Understand the basics of Broadband Telecommunications a networking.

• Properly and safely diagnose, resolve, and document common hardware issues.

• Apply troubleshooting skills.

• Provide appropriate customer support.

• Demonstrate proficiency of selected technology subject through certification testing

Outsource - Data Technician

Fairfax, VA

03/2014 - 05/2018

• Provided Cat 5 and Cat 6 cable installation to include pulling, placement, termination, testing and labeling

• Installed voice and data cables in residential, government buildings and school districts

• Installed J Hooks to support cable in ceilings

• Read general system layouts from blueprints

• Properly operated and maintained installation tools and equipment

Dynamic Concepts Incorporation (DCI) - Data Technician Washington, DC

01/2011 - 04/2018

• Terminated Jacks

• Installed and removed cable

• Responsible for putting up displays and projector screens

• Read Blueprints to display layouts

PROFESSIONAL EXPERIENCE

• Telecommunication (C-Tech)

• Network Cabling Copper and Fiber

Optic-Based Systems (C-Tech)

• Terminated cat5, cat6 data cables

and fiber optic

• Splicing of Copper and Fiber Optic

Cables

• Occupational Safety Hazard

Administration (OSHA-10)

• Installed access panels, NID boxes to

residential and commercial

properties

• Replaced and hung aerial drop wire

to residential and commercial

properties

• Test and troubleshoot customer

premise wiring for open, shorts,

crosses and for the distance of wires

and cable

• Microsoft Word for Windows, Excel

and PowerPoint

EDUCATION AND CERTIFICATIONS

United

Telecommunication Technologies:

Telecommunication September 2024

United Planning Organization Training

Academy-UPO Washington, DC, USA

• Entry-Level Telecommunication,

Copper Cabling and Fiber Optic

Technician's Training.

Job Readiness Training and Soft Skill

Training 2024

Financial Marketing and Industrial Real

Estate Course 2009

GED 2006 Fort Dix, NJ

DB

Contact this candidate