Customer Service Front Desk

DANTE SMITH

Baltimore, MD 443-***-**** ************@*****.***

SUMMARY

Dedicated and detail-oriented professional with over 5 years of experience in diverse roles. Proven ability to oversee teams, enhance safety protocols, and provide exceptional service to residents and guests. Strong background in monitoring and conducting investigations, managing conflict, and ensuring compliance within high-pressure environments. Skilled in utilizing CCTV and conducting safety inspections to maintain secure and welcoming facilities. Committed to fostering positive relationships with staff and all other stakeholders while promoting a culture of safety and support. SKILLS AND ABILITIES

Customer Service Excellence Surveillance & Monitoring Team Leadership Crisis Intervention

Conflict Resolution Interpersonal Communication

Safety & Security Management Time Management

Community Engagement Investigative Skills

EXPERIENCE

Residential One Paca House Apartments – Baltimore, MD 2022 – Present Front Desk Supervisor

• Lead a team of 8 staff members, enhancing team performance through weekly meetings and ongoing training.

• Monitor building security via CCTV and daily logs, ensuring a safe living environment for residents.

• Proactively address resident concerns and issues, improving overall satisfaction ratings. Sonesta Simply Suites BWI – Glen Burnie, MD 2021 - Present Loss Prevention Officer

• Conduct routine patrols of hotel property to deter and address security threats.

• Oversee security feeds and perform daily hazard inspections.

• Execute thorough investigations and gather evidence for incidents, facilitating swift resolutions. Harbor Bank of Maryland – Baltimore, MD 2018 – 2020 Security Specialist

• Supervised security measures for the branch, safeguarding assets and maintaining a secure environment.

• Provided exceptional customer service, welcoming and assisting customers with inquiries.

• Monitored CCTV systems to detect and report suspicious activities, enhancing overall security. Dante Smith 443-***-****

Salvation Army Booth House – Baltimore, MD 2018 – 2019 Housing Monitor

• Managed resident files and conducted intake/release processes, ensuring compliance.

• Documented and reported incidents, including assaults and contraband, to maintain facility safety.

• Mentored residents, resolving conflicts and promoting a supportive community atmosphere. Volunteers of America RRC – Baltimore, MD 2017 – 2018 Security Specialist

• Managed resident files and conducted intake/release processes, ensuring compliance.

• Documented and reported incidents, including assaults and contraband, to maintain facility safety.

• Mentored residents, resolving conflicts and promoting a supportive community atmosphere. Restoration Gardens (AIRS) – Park Heights, MD 2010 – 2017 Resident Counselor

• Delivered support services to homeless youth, connecting them with community resources.

• Maintained accurate logs of resident and visitor movements to enhance safety protocols.

• Monitored facility compliance through routine checks, responding promptly to suspicious activities.

AIMCO – Baltimore, MD 2011 – 2013

Concierge

• Provided exemplary customer service to residents of an elderly housing unit, enhancing their living experience.

• Documented building incidents and maintenance needs, ensuring timely resolution of issues. ADDITIONAL EXPERIENCE

Correctional Shift Supervisor, Volunteers of America Chesapeake, Baltimore, MD Correctional House Supervisor, Volunteers of America Chesapeake, Baltimore, MD

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