Training, Facilitation, Instructional Design, Learning Assessment
Resume:
Michael C. Schellen, Ph.D.
Colleyville, Texas ***34
************@*******.***
Summary
Dynamic and results-driven Learning and Development leader with extensive experience crafting and executing strategic training and instructional design programs. Proven expertise in leading cross-functional teams, managing large-scale learning initiatives, and implementing Learning Management Systems (LMS) to enhance employee performance and drive organizational growth. Adept at designing both synchronous and asynchronous learning solutions tailored to diverse business needs, including leadership development, technical skills, and compliance training. Strong background in facilitation, stakeholder engagement, needs assessment, and creating metrics to measure learning impact. Track record of improving operational effectiveness, fostering employee development, and delivering high-quality training across multiple industries, including financial services, technology, and corporate training environments.
Experience
EDUCATION SERVICE CENTER, REGION 11, Ft. Worth, Texas
Coordinator, Instructional Design Services, 2024 – present
Lead and mentor the Instructional Design Group, driving regional improvements in leadership and student performance while ensuring alignment with ESC's strategic objectives. Manage program plans and budgets based on needs assessments and state mandates. Design and deliver both synchronous and asynchronous eLearning solutions to meet diverse learning needs, improving operational effectiveness and staff development. Facilitate learning sessions as needed.
VIVID SEATS, Coppell, Texas
Sr. Manager, Training and Continuous Education, 2022 – 2024
Spearheaded Learning and Development efforts across multiple teams, including Departmental Facilitation, New Hire Learning, Instructional Design, Outsource/Offshore Learning, and Quality Assurance. Developed and executed a strategic learning plan to support organizational growth. Designed and delivered comprehensive learning solutions, including live training, web-based sessions, and eLearning. Successfully implemented a new Learning Management System (LMS), streamlining learning processes and enhancing effectiveness. Established key performance metrics to track success across teams.
FAY FINANCIAL, Farmers Branch, Texas
VP, Learning and Development, 2021 – 2022
Shaped and drove the company's Learning and Development strategy, creating and executing eLearning content, training materials, and employee development programs to enhance performance. Conducted organizational needs assessments to align development efforts with company goals. Optimized Learning and Development technology infrastructure and implemented robust metrics to measure impact and continuous improvement.
SECURUS TECHNOLOGIES, Carrollton, Texas
Account Manager, 2017 – 2021
Managed relationships with over 60 accounts nationwide, achieving 98% account retention through proactive engagement and competitive threat mitigation. Drove revenue growth by upselling technology products and negotiating contract renewals. Delivered tailored training and presentations to clients, ensuring satisfaction and fostering long-term relationships with internal and external stakeholders.
MR. COOPER (NATIONSTAR MORTGAGE, LLC), Irving, Texas
VP, Training & Employee Development, 2011-2017
Led Instructional Design and LMS Administration, crafting and executing learning strategies that enhanced both technical and non-technical skill development across multiple functions. Designed and facilitated professional and leadership development courses, including customized eLearning programs in technical, compliance, and HR topics. Established Learning and Development metrics, partnering with senior leaders to drive performance improvements.
Key Achievements:
Deployed a highly successful customer experience (CX) training program across the organization, including specialized modules for customer-facing roles.
Led the successful deployment of both initial and current Cornerstone LMS, providing 24/7 access to learning resources.
Managed vendor relationships for compliance training, improving customer service efficiency.
Certified in Achieve Global Leadership and Customer Service curricula and PDI Ninth House Profilor 360 Feedback, providing leadership feedback at all levels.
MORGAN STANLEY (SAXON), Irving, Texas
AVP, Learning and Development, Talent Management, 2008-2011
Led Instructional Design and Learning Administration teams across the U.S. residential mortgage business, designing, delivering, and continuously enhancing both technical and non-technical learning programs. Developed and executed Instructional Design strategy, managing the team within budget while maintaining zero turnover. Facilitated leadership development courses, including DiSC, MBTI, and Leadership Foundations, and administered the Management Essentials program for managers.
Additional Experience
GE FINANCIAL SERVICES, Lewisville, Texas, Site Learning Leader – National Learning Organization. Led and managed all learning initiatives. Effectively managed four Learning Facilitation Specialists. Designed and successfully executed learning strategic plan. Facilitated numerous Leadership courses.
BEAR STEARNS (EMC), Lewisville, Texas, Assistant Manager, Learning and Development. Effectively managed eight direct reports and 17 2nd level reports including Instructional Designers, Learning Supervisors, and Facilitators. Collaborated with Organizational Development to provide OD/OE solutions for various business units. Designed, developed, and facilitated trainer certification program.
GTE (VERIZON), Irving, Texas, Training Specialist. Award-winning Training Lead for Verizon's largest Directory Assistance account. Facilitated two-week course for new operators in eight different call centers nationally, with class sizes often exceeding one hundred students. Awarded two Verizon Excellence awards for Training excellence. Also held positions in Employee Relations Management, Marketing, and HR/Compensation during tenure.
Education
UNIVERSITY OF NORTH TEXAS, Denton, Texas
Doctor of Philosophy, Learning Technology
Master of Science, Learning Technology
MIDWESTERN STATE UNIVERSITY, Wichita Falls, Texas
Bachelor of Applied Arts and Sciences
Licensure and Certifications
Achieve Global Leadership and Customer Service Facilitation
PDI Ninth House Profilor 360 Feedback
ASTD CPLP
ASTD Managing the Learning Organization Certification
ASTD Advanced eLearning Design
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