Office Assistant Team Members
Resume:
Anne Sharee Green
Quinton, AL *****
************************@***********.***
Authorized to work in the US for any employer
Work Experience
Office Assistant
Ready 2 Work Trucks-Sumiton, AL
September 2022 to Present
• Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
• Maintained electronic and physical filing systems to ensure easy retrieval of documents
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/ packages, etc
• Maintained confidentiality of sensitive information while handling employee records or company-related documents
• Implemented an efficient system for managing incoming/outgoing mail resulting in a reduction in delivery time
• Developed standardized templates for commonly used forms/documents increasing efficiency by
• Maintained inventory records and orjdered necessary supplies/materials as needed
• Demonstrated strong attention to detail while proofreading documents/reports for accuracy
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
Team Member
Dunhams Sporting Goods-Jasper, AL
January 2022 to September 2022
• Consistently demonstrated a strong work ethic, contributing to the overall success of the team
• Contributed to creating a positive work culture by promoting teamwork, collaboration, and open communication
• Took ownership of assigned tasks/projects, ensuring they were completed accurately and on time
• Actively participated in team-building activities, fostering a positive and cohesive work environment
• Effectively communicated updates on progress/statuses regarding assigned tasks to team members and superiors
• Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
• Utilized effective time management skills to prioritize tasks within the team's workflow
• Maintained open lines of communication with team members to foster a positive work environment
• Collaborated with team members to achieve project goals and deliver high-quality results Secretary/Cashier
Bens Convenient Store-West Jefferson, AL
March 2019 to September 2022
• Run cash register & assisted customers with their purchase! Ordered office supplies and managed inventory to ensure smooth operations of the office
• Assisted in the preparation of budgets by gathering data on expenses and monitoring spending
• Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc
• Developed efficient filing systems both physical (paper) copies as well as electronic files
• Maintained confidential files and records in accordance with company policies
• Screened and directed incoming calls, providing information and taking messages as necessary Collections Specialist
Gary Olshan Attorney at Law-Hoover, AL
September 2017 to March 2019
• Negotiated payment arrangements with customers to resolve outstanding debts while maintaining positive customer relationships
• Performed thorough research on debtor's financial history and creditworthiness to determine appropriate collection actions
• Collaborated with legal team to initiate legal proceedings against non-compliant debtors when necessary
• Prepared accurate reports on collections activities, including account statuses, payment plans, and recovery rates for management review
• Responded promptly to customer inquiries regarding billing discrepancies or payment issues, providing clear explanations and resolutions
• Maintained strict adherence to regulatory guidelines such as the Fair Debt Collection Practices Act
(FDCPA) during all interactions with debtors
• Developed strong communication skills through regular phone calls and written correspondence with debtors regarding outstanding balances
• Implemented automated reminder system for past due accounts resulting in a XX% reduction in late payments
• Developed rapport with customers by actively listening empathetically understanding their unique situations leading them towards repayment solutions
• Maintained accurate and up-to-date records of all collection activities ensuring compliance with company policies and procedures
Service Department Assistant Manager
S & W Powersports-Jasper, AL
April 2016 to August 2017
• Supported the service department by efficiently managing administrative tasks, including scheduling appointments, coordinating meetings, and maintaining accurate records
• Managed incoming calls and emails from customers, addressing inquiries promptly and providing excellent customer service
• Maintained an organized filing system for service department documents, improving accessibility and efficiency
• Assisted in the onboarding process of new technicians by preparing necessary paperwork and conducting orientation sessions
• Collaborated with other departments to ensure seamless communication flow regarding customer requests or issues
• Scheduled regular maintenance appointments for customers' equipment based on manufacturer recommendations to optimize performance and prevent breakdowns
• Provided administrative support during warranty claim processes by gathering required documentation and communicating with manufacturers or suppliers
• Updated customer information in the database accurately to maintain up-to-date records for future reference or follow-ups
• Prepared invoices accurately based on completed services or repairs provided by technicians, ensuring timely billing procedures were followed
• Developed standardized templates for frequently used forms such as work orders or inspection checklists, streamlining processes across the service department
• Provided administrative support for warranty claim submissions, ensuring accurate completion and timely submission to maximize reimbursement opportunities
• Served as a liaison between customers and technicians, effectively communicating job details, timelines, and any additional requirements
Bank Teller
Pinnacle Bank-Jasper, AL
August 2015 to January 2017
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Balanced cash drawer daily with zero discrepancies over XX months
• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Collaborated with team members to achieve branch sales targets through cross-selling initiatives
• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
• Handled confidential customer information securely in accordance with privacy guidelines
• Achieved a consistently high level of accuracy when processing large volumes of cash transactions Education
One year of college in Basics
UAB Walker College - Jasper, AL
May 1997 to December 1998
High school diploma
Dora High School - Dora, AL
August 1992 to May 1996
Skills
• Data Entry (10+ years)
• Clerical Experience (10+ years)
• Human Resources (10+ years)
• Assistant Manager Experience (3 years)
• Research (10+ years)
• Microsoft Outlook
• Customer service (10+ years)
• Microsoft Excel
• Call center collections (4 years)
• Microsoft Word
Assessments
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Restaurant manager — Completed
September 2022
Managing restaurant staff and meeting customer expectations Full results: Completed
Case management & social work — Proficient
September 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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