It Support Warranty Administrator

Michael Blanco

Pembroke Pines, Florida

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**** – 2024 SUN POWER DIESEL & MARINE, Warranty Manager Dania Beach, Florida: Centralized the warranty process from several staff members individually submitting claims into one department assuming all responsibility over warranty for Volvo Penta, Cummins, Onan, John Deere, Yanmar, Kohler, Westerbeke, Mercury Marine, Northern Lights. High recovery rate of warranty claims. Collected and maintained failed warranty parts for return. Assumed duties of maintaining technician’s training/certification. Maintained technician laptops ensuring all applicable manufacturers applications were current and licensed. Assisted service department in times of peak activity serving as service writer and dispatch.

1/2009 – 2017 SUNBELT WASTE & EQUIPMENT, Parts & Warranty Manager Pompano Beach, Florida: Assisted in restructuring of established hydraulic equipment and refuse truck repair facility into an authorized HEIL Refuse Body Dealer. Assisted in relocation of business. Improved underutilized in house business system integrating the purchasing process, created integrated service department work orders, parts sales orders, created integrated invoicing. Direct responsibility over Inventory Control, Parts Sales, Warranty, Invoicing, Shipping & Receiving, Purchasing, First level IT Support.

1/2000 – 10/2008. ATLANTIC TRUCK CENTER, Warranty Administrator, Assistant Service Manager Ft Lauderdale, Florida: A major commercial Ford and Sterling sales and service Center. Performed as Second Shift Foreman, Warranty Administrator covering all lines; Ford, Sterling, Freightliner, Caterpillar, Detroit Diesel, Cummins, Allison, BlueBird, Thomas, Rockwell, Spicer etc. First level IT Support, ADP Master Updates, Ticket Booker. Ford Blue Oval Master Certified Warranty Administrator, Warranty Certification for Caterpillar, Detroit Diesel, Allison, Cummins, Sterling/Freightliner.

8/1995 – 1/2000. TRIGON INTERNATIONAL CORPORATION, Chief Operations Manager Miami Beach, Florida: Established North American and European market presence for a Brazilian manufacturer of hand held computers/data collectors. Oversaw Inside & Outside Sales, Technical Support/LAN, Office Administration, Webmaster, Trade Show Coordinator. Created Purchasing Department streamlining the Brazilian manufacturing plant’s acquisition process as well as improving on-time manufacturing.

9/1994 – 8/1995 SOUTHERN ELECTRONICS DISTRIBUTORS, INC. Warehouse Administrator (Receiving) Miami, Florida: Responsible for the supervision of all incoming products for the Latin American, Miami based warehouse of a major United States computer and consumer electronics distributor. Implemented inventory control through bar code system, delegating tasks to stock persons in the area of incoming and out going inventory. Extensive interface with parent offices in Atlanta, GA in ensuring that products were delivered in a timely manner and in line with product forecast requirements and current in house stock requirements in Miami facility.

MILITARY SERVICE

5/1979 – 9/1983 UNITED STATES ARMY Various Posts 5/1979 – 9/1983 Honorable Discharge 1983. Specialties include; Special Electronic Devices Repair, Nuclear Biological & Chemical Warfare, Unit Supply & Accountability. Awards and Decorations; The Army Commendation Medal, Non-Commissioned Officer Professional Development Ribbon with Numeral 1, Good Conduct Medal.

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