Technical Support Team Lead
Resume:
Orlando García
Helpdesk Technician - Mettler Toledo
Lakeland, FL 33810
**********@*****.***
Work Experience
Helpdesk Technician
Mettler Toledo
March 2018 to February 2025
Supporting 700++ users with technical support with Syteline program, voice (Mitel)m Desktop, Laptop, Virtual server, Quals report, Landesk support, patching server, pc and laptops, Snow ticketing system and also sound and Video event support. Remote user support. 4/2009/10/2017
Sr. IT Site lead support at Citi Bank
Job responsibilities: Site lead, Break and fix, Troubleshooting, Active directory, VDI, moving users, install new personal computers/PCs (Dell or HP) and order new PC parts, training new technician and a team lead. Providing a very exclusive executive support to the directors and user over 6k in three different locations in Tampa and over 100k users worldwide.
At Citi been the site lead with two more techs under my supervision and 14 more techs on another site providing support to them too in different areas such: Applications like configuring or trouble shooting MS office suite, Lotus note, Adobe products, SQL and Access data base. Citrix client and studio consoles for VDI (virtual desktop) support. Helping nontechnical users with remote access or application support, phone, VPN connections. Analytical as an admin adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. As A Team Lead with 9 years in technical and customer support roles in a corporate environment Effectively identifies problems using advanced troubleshooting skills and project management and technical support. Successful at driving financial and productivity results. Enthusiastic leader seeking to benefit an IT department with complex technical knowledge and strong leadership skills. One of the top Technical support representatives who performs superior work under he pressure of rigid deadlines in a corporate environment where we support over 100k users and directors. Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors. About 4 years with knowledgeable about cloud-based computing seeks to bring a passion for efficient user support to the customer service department of an innovative startup. skilled at resolving complex customer service issues in a timely manner. Computer User Support Specialist
Dell
February 2011 to April 2012
desktop DSS project support at Citi Bank
Job responsibilities:
Break and fix, Troubleshooting, Active directory, moving users, install new personal computers/PCs (Dell or HP) and order new PC parts, training new technician and a team lead for the hardware. Computer User Support Specialist with a focus on client satisfaction and experience assisting users both remotely and in person.
Looking to bring exceptional technical know-how and customer-service skills Hardware Technician
Representing Dell at Citi Bank
December 2009 to February 2011
Job responsibilities:
Dell desktop DSS project support at Citi Bank
Break and fix, moving users, install new personal computers/PCs (Dell or HP) and order new PC parts, training new technician and a team lead for the hardware. Education
Branford Hall Career Institute
Skills
• Desktop Support
• Information Technology
• Active Directory
• Tech Support
• It Specialist
• Computer Repair
• Help Desk
• Secret Clearance
• Service Desk
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