Customer Service Representative
Resume:
Teresa Credle
New Haven, CT *****
*********@*****.***
I have extensive training in customer service. My background in the field has led me to various customer service positions
Skills
Excellent communication, interpersonal, and organizational skills. Ability to multitask and manage time effectively to work in a fast paced, and changing environment.
Work Experience
Care Navigator
Referwell-Stamford, CT
September 2024-Present
Making over 100 calls a day
Calling members of various
Insurance Agencies
Scheduling appointments
For member’s preventative
Care and Wellness visits
Updating member’s demographics
Medical Secretary
Yale New Haven Health-New Haven, CT
April 2024 to September 2024
Scheduling for the fellow clinic doctors
Scheduling referrals
Patient authorization
Updating doctors and Nurse Practitioner schedules
Going over patient demographics
Checking in and out of patients using epic
Calling for direct admits
Updating pharmacies and insurance
Verifying insurance
Scheduling testing
Answering a high volume of phone calls
Customer Service Representative
US Pack logistics Middletown, CT
July 2014 to August 2023
Responsibilities
Answer phones and schedule pick ups for lab specimens, also daily reports, process contracted
drivers insurance and registration declarations. Also dispatch drivers to specific locations to pick up
specimens, track where drivers are to make sure specimens are delivered within the allotted time frame.I am able to make sure that such things as specimens are able to be delivered in a timely manner.
Customer Service Representative
Halsey Themper-Hamden, CT
March 1997 to June 2013
Answering a high volume of phone calls, proofreading orders, data entry, billing reports, technical support, assisting customers in the showroom, trouble shooting, return goods authorization. Saved the company millions of dollars in monies owed.
Customer Service Representative
Sear's Logistics company-West Haven, CT
April 1994 to January 1997
Responsibilities
Answering phones, scheduling deliveries, route monitoring, delivery reports, problem solving
Accomplishments I was able to solve customer complaints and any other issues that happened in the dept.
Education
Stratford High School - Stratford, CT
January 1982 to December 1985
Skills
• word
• excel
• outlook
• brainbench certificate in listening skills
• Proofreading
• Administrative Experience
• Data Entry
• Epic
• Time management
• Clerical experience
• Customer service
• Microsoft Excel
• Computer skills
• Medical records
Attention to detail — Proficient
Identifying differences in materials, following instructions, and detecting details among
information given.
Contact this candidate