Virtual Assistant Customer Service
Resume:
Angole Sharif Abubakar
Virtual Assistant
Lira, Uganda, Northern, Zip: 00000
************@*****.***
EDUCATION
Busitema University, Uganda
Bachelor of Science in Computer Science (2023 - Ongoing)
ALX African Foundation
Virtual Assistant Program (2023 - 2024)
St. Gragious Secondary School
Advanced Higher Secondary Level (2020)
TECHNICAL SKILLS
Professional Skills
Customer Service
Sales and Conversion
Expense Tracking
Telecalling
Administrative Support
Record-Keeping
Google Workspace
Soft Skills
Effective Communication
Team Collaboration
Emotional Intelligence
Adaptability
SUMMARY
Dedicated and results-driven Virtual Assistant with experience in telecalling, customer service, and administrative support. Adept at building rapport with clients, achieving sales targets, and maintaining organized records. Passionate about providing exceptional support to business operations and improving workflow efficiency.
WORK EXPERIENCE
Virtual Assistant 2025- PRESENT
ALX Africa, Ghana
Managed administrative tasks, including email correspondence and scheduling.
Utilized Google Workspace tools to streamline workflow and improve efficiency.
Provided technical support and troubleshooting for digital tools.
Call Center Agent 2023-2024
St.Gracious Family,Uganda
Handled incoming and outgoing calls professionally, addressing queries and concerns effectively.
Scheduled and coordinated calls with clients, ensuring clear communication and follow-ups.
Organized and managed email inboxes, ensuring timely responses and prioritizing important messages.
Implemented filters and labels to streamline email management and increase efficiency.
Monitored and recorded expenses, ensuring accurate and timely reporting using Excel.
VOLUNTEER WORK
Customer Service Valero, Lira, Uganda & St. Gracious Hotel, Lira, Uganda
Provided exceptional customer service by assisting guests and clients with inquiries, reservations, and complaints.
Ensured customer satisfaction through proactive problem-solving and maintaining a welcoming environment.
Trained in front desk operations, call handling, and managing customer feedback effectively.
Assisted in organizing events and ensuring smooth coordination of services.
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