Customer Service Representative
Resume:
Rhonda Windom
Contact
Martinez, GA 30907
**********@*****.***
Objective
Seeking a challenging opportunity in the Billing/Collection/Customer Service field which will fully utilize my office experience, technical training, strong work ethic and dedication. Desiring employment where advancement is based on efficiency and contributions to company growth.
Education
Vinson High School
Huntington, WV
Key Skills
Medical Insurance
Claim Entry & Payment Posting
HIPAA Compliance
Various Billing Software
Excellent Interpersonal Skills
Experience
April 2019-September 2023
Customer Service Representative • Teleperformance
Responsibilities: Clients included: (1) ESI – Scheduled medical appointments, processed prescription orders and worked with insurance for approvals. (2) Amex – Scheduled airline flights, coordinated client hotel/car rental reservations and processed airline tickets. (3) Charles Schwab – Helped clients navigate website, connected clients to licensed brokers and worked with IRA and other financial products. Locations included call center and at-home office.
2011-2018
Customer Service Patient Representative • MEDAC Patient Service
Responsibilities: Resolved customer service satisfaction issues, verified insurance and filed medical insurance claims. Maintained quality assurance with 95% accuracy.
1999-2009
Supervisor • Contract Callers Incorporated
Responsibilities: Managed eight team members and maintained high levels of productivity. Collected for clients in Medical, Credit Card and Rental car agreements. Resolved customer issues.
References
Available upon request.
Contact this candidate