Quality Improvement Purchasing Agent

GENA R KILGORE-WILSON

Whites Creek, TN ***** 931-***-****) *****************@*****.***

Professional Summary

Gena R Kilgore-Wilson is an accomplished Manager, Strategic Planner, Quality Improvement Specialist, as well as a Performance Analyst.

Accomplishments

Selected and trained by Tennessee Valley Authority to implement a Tennessee Valley Wide Quality improvement initiative within the major operations of the Authority. Fifteen individuals were selected valley-wide to ensure the reliability of operations for the customers of the Tennessee Valley.

Improved the reliability of operational performance by approximately 30% in the West Tennessee Region. This improvement was accomplished by eliminating unscheduled outages and other performance indices that cause the loss of proper performance.

Collaborated with Federal Express Operations Management to develop of The Memphis HUB Emergency Response Plan in my role of Manager, Corporate Safety, Health and Fire Prevention Manager.

Received the prestigious, Federal Express Five Star Award for outstanding performance for departmental and individual performance.

Skills

Expert Investigator of Accidents and Injuries

Extensive Labor Negotiator

Public Speaker

Employee Screening and Recruitment

Recordkeeping

Flexible and Adaptable

Planning and Coordination of Multiple Teams

Decision Making in extreme circumstances

Data Management Advocate

Organizational and Time Management

Advocate for Education

Course Developer in many disciplines

Work History

Census Enumerator 08/2020 to 11/2020

United States Department Of Commerce/Census Bureau – Nashville, TN

Met with supervisor to review procedures, report issues or concerns and receive instructions.

Visited assigned neighborhoods and knocked on doors to encourage participation in Census, interviewed up to 55 families daily for census data.

Performed field staff duties critical to completing accurate count in hard-to-reach communities. Submitted data reports, mileage and work hours using state-of art technology

Served as last line of defense to obtain accurate count for federal funding and fair political representation.

Communicated with Census takers via phone to answer questions and expedite process.

Exceeded departmental goals by 10% regarding interviews of residents.

Leveraged Smartphone to record information regarding hours worked and mileage driven.

Classroom Teacher (Substitute) 07/2013 to 07/2018

Kelly Educational Staffing Services – Memphis, TN

Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.

Designed dynamic lesson plans based on student interests to increase overall student GPA.

Instructed groups of up to forty-five students and provided individual support.

Documented attendance, assignments, grades and participation for over [Number] students. Increased class attendance by 15% in High School Geometry Class.

Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.

Taught subject matter based on information compiled from textbooks, online sites and other educational materials.

Actively listened to students, handled valid concerns quickly and escalated major issues to school Administrator.

Classroom Teacher 04/2012 to 06/2013

Memphis City Schools – Memphis, TN

Communicated frequently with over 30 parents, students and faculty to provide feedback and discuss instructional strategies.

Planned and implemented integrated lessons to meet national standards.

Maintained system required passing rate for school year.

Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results. Students displayed increase interest in math.

Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.

Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.

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Manager, Corporate Safety, Health and Fire Prevent 08/1997 to 06/2009

Federal Express, FedEx – Memphis, TN

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals for Federal Express, Memphis Hub Operation. Once

Goals are aligned communicate congruent goals to Operational Vice President, staff and all stake-holders,

Controlled costs and determined new department budgets and incentives via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades by 15 percent.

Managed and provided support for Safety Audits conducted by Safety Specialist and Sr. Safety Specialist bi-weekly facility and operational safety audits on airport ramps .

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Education

Bachelor of Science: Environmental Science

Christian Brothers University - Memphis, TN

MBA: Business Administration and Management

University of Phoenix - Germantown, TN.

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