Customer Service Data Entry
Resume:
Deborah Daugherty
Linden, NJ *****
*********************@***********.***
Customer Service or Administrative
Work Experience
Customer Service Representative
Maximum Quality Foods - Linden, NJ
August 2019 to November 2019
Data Entry / Phone
Walmart - Linden, NJ
2014 to 2016
East Coast TVS - Linden, NJ
2013 to 2014
Metro Trucking - Linden, NJ
2012 to 2013
See-More TV & Appliance - Metuchen, NJ
2007 to 2011
Customer Service Representative
Education
High school or equivalent
Skills
• Customer service
• Billing
• Invoice
• Buying
• Excel
• Word
• Word perfect
• Retail
• Service account
• Inventory
• Marketing
• Insurance billing
• Payments
• Appliance repair
• Sales Experience
• Spanish
• Front Desk
• Guest Services
Additional Information
• Customer Relations
• Vendor Support
• Sales & Marketing
• Data Entry
• Speedwriting
• Account Management
• Invoice Processing
• File Management
• Credit Reports
• Admin & Reception
• Cash Handling
• Warranty Preparation
Software Proficiencies: Harvard Graphics, Word Perfect, Excel, Windows With notable accomplishments in areas of:
Customer Service & Vendor Relations
•Intently listened and effectively assisted customers in their questions and concerns
•Skillfully scheduled and structured invoice payments to and from multiple vendors
•Addressed customer concerns about levels of service coverage with appliance repair warranties
•Scheduled and prioritized emergency service appointments regarding life threating appliance issues
•Created and structured comprehensive estimates for customer repairs and insurance billing reports
•Organized and accounted for inventory encompassing over a dozen manufacturers various parts
•Skillfully directed phone calls to several different departments Sales & Marketing
• Answered questions & educated customers about various products in the retail environment
• Educated and empowered customers about buying and comparing various types of products
• Informed customers on upcoming sales and promotional events
• Set up eye catching displays to organize and showcase store services Administrative
• Arranged various reports in numerical order
• Contacted customers and arranged payment regarding delinquent service account issues
• Received the mail and distributed it to different departments
• Scheduled appointments
• Made follow up calls on the appointments
• Distributed license plates to salespeople
• Issued keys to salespeople to take customers out on a ride with the cars
• Received checks and put them into the system
• Issued temporary tags to customers to put on their new vehicles
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