Administrative Assistant Customer Service

Donna M. Brady

Springdale, MD ***** 202-***-**** ️ *********@*****.***

PROFESSIONAL SUMMARY

Experienced administrative professional with a strong background in managing teams, coordinating tasks, and driving operational efficiency. Adept at organizing authorizations, processing work orders, and overseeing daily administrative functions with meticulous attention to detail. Proven success in collaborating with multidisciplinary teams to promote productive work environments. Skilled in optimizing workflow, managing office supplies, and maintaining professional correspondence across departments.

SKILLS

Administrative Management

Employee Timesheet Processing

Workflow Processes

Client Meetings

Microsoft Word

Clerical Support

Employee Performance Evaluations

Customer Care

Professional Correspondence

Accounts Payable and Receivable

PROFESSIONAL EXPERIENCE

Administrative Assistant Manager

03/2008 – Present Kaiser Permanente, Halethorpe, MD

Monitored and replenished office supplies to ensure operational efficiency.

Prepared expense reports, purchase orders, and invoices as part of accounting duties.

Managed multi-line telephone systems, directing calls to appropriate personnel.

Coordinated executive calendars to strategically organize meetings and appointments.

Sorted and distributed incoming correspondence, enhancing team communication.

Improved office productivity through implementation of an effective filing system.

Clinical Administrative Assistant

02/2007 – 03/2008 Corder & Corder Pediatric Medicine, Bowie, MD

Provided solutions to administrative issues in collaboration with the office manager.

Managed patient intake, including verifying information and processing payments.

Scheduled and confirmed patient appointments while maintaining accurate records.

Organized and maintained a structured filing system for medical charts and data.

Assisted patients by addressing inquiries and facilitating communication with physicians.

Customer Service Fulfillment Management / Accounting Assistant

10/1996 – 09/2006 FDC Reports, Inc., Chevy Chase, MD

Handled customer service inquiries, providing technical support and product information.

Processed and managed customer orders to ensure timely delivery.

Collected and analyzed feedback to drive service improvements and enhance customer satisfaction.

Maintained accurate records and updates within customer databases.

Assistant Customer Service Manager / Fulfillment Management / Accounting Clerk

11/1986 – 09/1996 FDC Reports, Inc., Chevy Chase, MD

Led a team of customer service representatives, promoting efficiency and high performance.

Resolved escalated customer concerns, contributing to improved retention rates.

Trained and mentored team members on service protocols and best practices.

Managed daily operations, ensuring seamless departmental workflow.

EDUCATION

Associate of Arts in Medical Assisting / Medical Billing / Accounting

Gibbs College / Stanford Brown College, Vienne, VA 09/2005 – 08/2007

Associate of Arts in Business Administration

Gibbs Business College, Rockville, MD 09/1984 – 07/1986

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