Customer Service Representative

Nilda Negron

** ********* ***** • Lansdale, PA, *9446

*******@***.*** • 484-***-****

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, customer service representative and office clerk.

CORE STRENGTHS

• Superior Customer Service • Time Management & Prioritization

• Customer support & problem solving • Detail & deadline driven

• Proficient in MS Office, Access, Excel • Self Motivated and dependable

PROFESSIONAL EXPERIENCE

MEDCOMP – Harleysville, PA 2016 – 2024

Domestic Customer Service Representative

Answering customer inquiries received via telephone, fax or email. Order entry, processing returns, answering questions, assisting with all questions or concerns received in a timely courteous manner.

Professional and courteous telephone manner and etiquette.

Order entry of all orders received via fax, phone or email. Enter customer orders, send customers acknowledgements, issue pick lists to shipping.

Assist in answering all customer inquiries regarding products or orders.

Assist all sales representative inquiries regarding orders or products.

Communicates with co-workers and other departments to resolve problems and expedite work.

Willingly assist other departments when necessary.

Proficient in MS Office applications, MAPICS AS/400, PowerLink.

L&M MARKETING FULFILLMENT – Radnor, PA 2004 – 2016

Customer Service Representative

Served as first point of contact for customers in busy inbound call center, providing superior customer service, resolving customer concerns and ensuring the accuracy of all documentation.

Managed a high-volume workload within a deadline-driven environment. Resolved customer inquiries and consistently met performance benchmarks in speed, accuracy, and volume.

Became the “go-to” person for handling volume phone ordering and challenging calls

Assisted customers via incoming calls and provided first call resolution. Efficiently resolved customer concerns while exhibiting genuine empathy.

Tracked shipments for customers and created case files for complaints and missing mail.

Proficient in MS Office, Access data base, Excel, and UPS shipping software

Maintained the accuracy and completeness of customer information through daily phone and mail order data entry, and customer invoicing.

Assisted in handling customer service return problems with products and billing.

CLEAN RENTAL SERVICES – Philadelphia, PA 1982 – 2003

Assistant Office Manager

Data entry for billing department

Daily invoice analysis and reconciliation

Aid in preparation of Inventory Volume Reports

Preparation of all computerized auxiliary billing

Sales Journal reconciliation

Generating daily invoices, sales reports, and volume reports

Training and consulting in invoice analysis and reconciliation

Payroll and time cards

Purchasing and customer service A/R and A/P

SPECIAL QUALIFICATIONS

Fully Bi-lingual in English/Spanish, proficient in MS Office, Excel, Access Data Base, working knowledge of most office equipment including multi-lined switchboards. Self motivated and self starter.

Personal references available upon request.

Contact this candidate