Team Leader Client Relations
Resume:
NEKIVIA RODGERS
Laveen, AZ ****9
************@*****.***
Efficient in MS Word, Excel, PowerPoint, Outlook, and multi-tasking skills
Excellent client relations, promoting products, and gathering data
Known for getting the job done quickly and efficiently
Team leader and a go to person
Tractor and trailer experience
53 feet dry van and reefer
Education:
Tempe High School August 1995-May 1999
General Education
EXPERIENCE:
SMJ TRUCKING, PHOENIX, AZ May 2022-Current
Driver/Logistics
Dispatching and transporting goods to over 40 states
Abide by all policies, procedures, rules, and regulations of DOT
KNIGHT TRANSPORTATION, PHOENIX, AZ December 2021-May 2022
Driver/Logistics
Attended school and received CDL
Received on the job training
Drove OTR 3000+ miles weekly
Ensuring responsibility and safety
Delivered freight
SHELLPOINT (Acquired Ditech), TEMPE, AZ February 2020-November 2021
Collection Supervisor
Manage a team of 10+ representatives
Conduct interviews and hire staff
Manage the Chattel Portfolio (work Settlement offers, Voluntary surrenders, and Modifications)
Resolve escalated issues and calls properly while focusing on quality of service and the customer’s experience
Attend conference calls
Run daily huddles and weekly team meetings
Coach and train representatives to ensure they stay within compliance and current requirements (FDCPA).
Assist with all representatives in collections and other departments when needed
DITECH, TEMPE, AZ July 2008-January 2020
Collection Supervisor June 2017-January 2020
Manage a team of 15+ representatives
Conduct interviews and hire staff
Resolve escalated issues and calls properly while focusing on quality of service and the customer’s experience
Attend conference calls
Run daily huddles and weekly team meetings
Create daily roll call for dialer support team
Create dialer and break schedules for department
Keep the department roster current
Coach and train representatives to ensure they stay within compliance and current requirements (FDCPA).
Assist with all representatives in BE collections and other departments when needed
Oversaw the Fannie and Freddie six-month mod queues
SPOC / Relationship manager July 2008-May 2017
Make high volume outbound calls and accept inbound calls
Responsible for working 150 accounts daily
Assist customers in setting up payment arrangements and curing delinquency
Process payments over the phone by check and debit card
Provide loss mitigation options such as modifications, deed in lieu, and short sales
Perform skip trace procedures
Assist manager when asked or needed
Department of Education, Phoenix, AZ March 2000-July 2008
Customer Service / Collector
Maintained loans
Managed portfolio of 500+ loans ranging from current to delinquent
Handled budgets and repayment plans on student loans
Provided excellent customer service and problem resolution results
Resolved and brought account balances to satisfactory status
Tempe Center for Disabilities, Tempe, AZ September 1996-March 2000
HAB Tech
Caregiver to patient with disabilities
Administer medication to the patients
Coordinate outings for the patients
Certified in CPR and first aid. Would perform if needed
Meal prepped
Assisted with daily functions for the patients
REFERENCES:
Available upon request
Contact this candidate