Customer Service Human Resources

Maria Villalobos

**** **** *****

Kenosha, WI ***42

262-***-**** ***********@*****.***

Objective

Bilingual business professional with extensive experience in administrative, human resources, and community engagement roles, seeking a finance position to leverage my organizational skills, attention to detail, and commitment to delivering creative solutions and excellent customer service. Highly motivated and adaptable, I am eager to apply my diverse skill set and passion for learning to contribute effectively to a dynamic team.

Education

ECPI University: Bachelor of Science in Leadership, Minor in Human Resources

Reuther High School, 1991

Professional Experience

Kenosha Unified School District/Washington Middle School, Head Secretary (July 2023 – Present)

• Acted as liaison between staff, students, and families, addressing academic and personal challenges.

• Coordinated student scheduling, program prerequisites, and system updates to ensure smooth operations.

• Assisted with academic interventions, fostering student success and engagement.

• Directed administrative functions, including resource allocation, document preparation, and communications. Ordering supplies, budgeting, payroll, printing out checks for the school. Scheduling subs for classrooms.

Kenosha Unified School District/Bradford High School, Bilingual Student Support Specialist (November 2012 – July 2023)

• Supported students and families with academic guidance, including navigating course offerings and resolving issues.

• Translated academic material and facilitated communication between staff and Spanish-speaking families.

• Collaborated with faculty and staff to address personal and academic concerns, connecting students with resources.

Kenosha Unified School District/McKinley Elementary, ESL Support (January 2012 – November 2012)

• Assisted Spanish-speaking students in understanding academic material and navigating school systems.

• Advocated for students and families, ensuring equitable access to school resources.

Kenosha Unified School District/Frank Elementary, Health Information Clerk (October 2010 – January 2012)

• Maintained student records, monitored health data, and communicated updates to families and staff.

Skills

• Proficient in Microsoft Office 365, database programs, and student systems

• Bilingual: Fluent in Spanish (read, write, speak)

• Strong verbal and written communication skills with multicultural populations

• Experienced in advising, academic planning, and student support systems

• Conflict resolution and problem-solving expertise

• Familiar with SEVIS and academic record management

Additional Training

• Nonviolent Crisis Intervention

• De-Escalation Strategies

• Mindfulness and Self-Care

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