Customer Service Quality Assurance

LINDI FRESSES,CRCST, CIS, CHL

www.linkedin.com/in/lindi-fresses Wenonah, NJ 856-***-**** ********@*****.***.*** Professional Summary

Seasoned Certified Registered Central Service Technician with over 19 years of experience in ensuring flow and continuity of services through instrument identification, inspection, testing, and assembly, as well as preparation, packaging, storage and distribution. Understanding the human factors impacting instrument systems, and ensuring adherence to OSHA and Joint Commission standards and regulations. Extensive experience in medical terminology, customer service, and keeping up-to-date with technology and applying new knowledge to advance services and quality outcomes. Continually exceeds expectations by creating valuable partnerships and working well with people at all levels of the organization, including stakeholders, patients, vendors, and team members.

Skills

● Sterilization & High-Level Disinfection

● Instrument Cleaning & Decontamination Processes

● Leading Quality Assurance Processes

● Attending Regular Staff Meetings & In-Services

● Continuous Performance & Quality Improvement

● Efficient in Time Management & Multi-Tasking

● Committed to Professional Standards & Practices

● Reprocessing Flexible Endoscopes & Bronchoscopes

● Preventing Infection in Patients

● Quick Learner & Making an Immediate Contribution

● Well-Organized & Strong Attention to Detail

● Excellent Verbal & Written Communication

Work History

Central Sterile Technician 10/2001 to 06/2020

Underwood Memorial Hospital/Inspira Health Network – Woodbury, Mullica Hill, NJ

● Worked for Underwood from 1995 to July 2017, when it merged in the purchase by Inspira Medical Center Woodbury, before Inspira relocated to Harrison township in November 2019.

● Elected to represent the Central Service Department during education fairs due to extensive knowledge of the profession, as well as mentored new staff members and students.

● Effectively coordinated and collaborated on the overall cleaning, decontamination, assembly, and dispensing of surgical instruments, equipment, and supplies needed for daily surgical procedures in surgery or related Departments.

● Performed sterilization and decontamination procedures, operating the Stersi Reliance machine and the Autoclave, while monitoring Department-wide sterilizations, keeping records of loads completed and items of loads.

● Closely monitored the preventative maintenance schedule and maintained the autoclave, Steris machine, ultrasonic cleaner, and distilled water system, documenting procedures performed.

● Strategically managed inventory and ordered from a variety of vendors to meet the needs of the Department, and maintained the budget while purchasing consumable products.

● Worked in conjunction with the OR staff to provide timely sterile products, including efficiently handling packaging, wrapping, and assembling, as well as maintained consistency and continuous workflow between the OR and CCSP.

● Provided excellent customer service while monitoring surgical schedules daily and identifying general, specific, and potential needs for all cases.

● Successfully maintained strong, collaborative relationships with other Departments, and supported an integrated clinical care team that provided high quality medicine and nursing care to the patients.

● Closely monitored and maintained appropriate records to remain compliant with applicable regulatory standards, as well as reported occurrences immediately to supervisors.

● Proactively followed up on recalls if any items did not meet standards for sterilization, verifying autoclave cycles were complete, in addition to previewing the findings of microbiological spore tests with infectious disease staff. Previous Work History

Dietary Aide – Underwood Memorial Hospital, Woodbury, NJ – 1995 to 2001 Certifications

Certified Registered Central Services Technician (CRCST) – IAHCSMM

● Executing decontamination area disinfection processes, handling blood-borne pathogens, soiled item transport, manual instrument/mechanical cleaning, chemicals/sharps, item receiving and traceability, and interpreting manufacturer's IFUs.

● Preparing and packing instruments, handling identification, inspection, and testing of the instruments, containers, labeling, and wrapping material, and handling assembly and packaging including pouches, flat wraps, ridged containers.

● Managing storage and distribution, sterilizing and putting away supplies, handling inventory and restocking of carts or shelves, monitoring expiration dates and event-related shelf life.

● Performance Quality Assurance Processes, including functionality testing of sterilizer, washer, and HLD.

● Cleaning, inspecting, and preparing patient care equipment, including performing equipment functionality checks on autoclaves, sterilizers, and washers, while adhering to routine maintenance guides. Certified Healthcare Leader (CHL)– Purdue University – Updated, and Expires 08/2021

● Gaining the skills to hold extremely demanding positions within healthcare facilities, with diverse and important responsibilities, while serving as a technical expert in the sterile processing field.

● Effectively providing development opportunities, facilitating work for staff members, and managing numerous resources on a day-to-day basis.

● Covering numerous topics including the complex Central Service system, Human Resources Management, Occupational Safety & Health Administration, Construction Projects, Terminology of Central Service Leaders, Coaching Employees, Driving Quality, Financial Management, Infection Prevention & Surgery.

● Addressed technical essentials including work areas and workflow, decontamination areas, instruments, assembly, and packaging, steam sterilization, sterile storage, and inventory management. Certified Instrument Specialist (CIS)– IAHCSMM

● Successfully meeting a steep, ever-changing learning curve and ever-growing demands as the technologies change, standards update, and instrumentation evolves.

● Solidifying and expanding knowledge of medical instruments and instrumentation practice skills, including proficiency in identifying and cleaning instruments.

● Providing competent services as an advanced instrument specialist in the Central Services Department as an essential member of the healthcare team, ensuring safe, timely delivery of surgical instruments.

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