Customer Service Team Lead

ABBY WEIMER

**** ******** **. ******, ** ***** 419-***-****

**********@***.***

Achievements: Presidents Club – 1st year expected goal met before end of September – Qualified July 2019

Professional Summary: Motivated and reliable sales and customer service professional. Assisted with growing my sales region while exceeding sales goal and customer expectations.

EXPERIENCE

JANUARY 2018- PRESENT

TEAM LEAD - ANCILLARY BENEFIT ADVISOR, 360cARE

As a licensed insurance agent in 14 states my primary responsibility is educating facility leaders and family members on the benefits available to the residents and loved ones. Assisting with enrollment of new residents in ancillary coverage at nursing facilities.

Training new employees. Completed initial and continuing education. Maintained rotating and revolving sales relationships in order to maintain steady revenue and meet enrollment expectations.

AUGUST 2013 – JUNE 2017

REGIONAL SALES ASSOCIATE, healthequity

Responsible for supporting all sales support aspects in the Great Lakes Region. Including: completed RFP request for employer groups, Portal demo’s, documentations request, guide and assist with processes for new employer groups, broker relationship management, relationship management for health plan account management team, host and teach CE classes for health plan partners and brokers. Assisted in the new partnership with Priority Health. Took responsibility to assist with growth in my assigned region and directly contributed to reaching sales stretch goals for 2015 and 2016.

OCTOBER 2005 – AUGUST 2013

RECEPTIONIST, SSOE GROUP

EDUCATION

1982

ACCOUNTING, university of utah

SKILLS

Proficient in Microsoft, Outlook, SharePoint, NextGen, Greenway, Google

Relationship Building

Public Speaking

Training

Maintain level head in high stress situations

ACTIVITIES

Was part of employee activity committee for 5 years. Participated in acquisitions. Made travel arrangements for co-workers.

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