Customer Relations Front Desk

Sanquinta Miller

Looking to continually grow

Torrance, CA 90502

***************@*****.***

+1-317-***-****

Professional Summary

Passionate hands-on professional brings 20+ years’ experience of successful expertise in customer relations, marketing and leadership skills to bring customer satisfaction. Result driven, meticulously exceeding profit targets. Interpersonal communication. Motivated in coaching facilities to work past their own expectations and provide the best experience for customer and guest. I have several years of experience working in high call value call centers answering over 150+ calls a day and meeting metrics.

• Staff Training/Coaching/Scheduling

• Marketing/Sales Strategy

• Team Building/Performance Evaluation

• Customer Retention/Guest Satisfaction

• Order Processing

• Billing/Credit Processing

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Amazon Transportation Associate

Amazon-Phoenix, AZ

December 2024 to Present

This is a (Temp Position)

• Support drivers using two-way audio and video communication

• Verify and identify necessary specifications on trucks and trailers

• Coordinate and communicate updates with all parties involved in warehouse and distribution center operations

• Manage gate operations to allow onsite associates to focus on their tasks

• Communicate clearly with approximately 200 drivers daily via phone calls at our call center in Tempe, AZ

Front Desk Supervisor

Cambria Hotel Chandler-Chandler, AZ

July 2023 to Present

• Work supervising a team of 6.

• Stock inventory as needed.

• Ensure guest are taken care of, all accounts have been paid out along with ensuring each room has been posted before checking out.

• Check guests in and out daily greeting each one with a warm friendly smile.

• Keeping up on paperwork and ensuring the front desk is operating according to Concord standards.

• Conducting training as needed, to ensure that all staff stays up to date. Customer Relations/ QA Specialist

DriveTime Bridgecrest-Mesa, AZ

March 2022 to October 2023

· Resolving customer concerns, facilitating, and approving all necessary follow-up actions.

· Awarded MVP July 2022

· Evaluate calls for quality control to improve the customer experience. Client Support Specialist (ADP)

ADP (contracted)-Tempe, AZ

September 2021 to March 2022

· Administrative payroll, onboarding, customer relations, data entry and reporting.

· In bound out bound call system

Customer Retention Specialist

AT&T-Mesa, AZ

November 2020 to May 2021

· Increased customer satisfaction, sustainability and revenue through customer relations

· Marketing strategies via phone

Night Audit

Comfort Suites by Choice-Goodyear, AZ

October 2020 to May 2021

· Balanced the days transactions

· Daily Cash Deposits

· Experience in ChoiceADVANTAGE PMS system

Senior Life Coach/Mentor

Inner Beauty-Indianapolis, IN

December 2014 to October 2020

• WORKS CLOSELY WITH CHILDREN AND YOUNG ADULTS WITH ADHD, ODD, ADD, MENTAL RETARDATION, CONDUCT DISORDER, REACTIVE ATTACHMENT DISORDER, MALADAPTIVE SEXUAL DISORDER, AND OTHER MENTAL HEALTH ISSUES, PROVIDING BEHAVIORAL SKILL BUILDING AND CREATING OPPORTUNITY FOR POSITIVE PEER SOCIALIZATION.

• PART OF AN INTERDISCIPLINARY TEAM, OF SOCIAL SERVICE PROFESSIONALS, FAMILY AND OTHERCOMMUNITY SUPPORT TO CREATE INDIVIDUALIZED WRAP AROUND LIFE PLANS FOR YOUTH.

• TRAVELS TO CLIENTS HOMES, SCHOOLS, AND OTHER COMMUNITY LOCATIONS, TO PROMOTE, FAMILYINVOLVEMENT IN CHILDREN LIVES.

• CONDUCTS INTAKES, INTAKE SOCIAL ASSESSMENTS, AND CREATES CLIENT CARE PLANS.

• PROVIDE DAILY/MONTHLY CHARTING AND CLIENT PROGRESS REPORTS.

• WORK WITH SERVICE PROVIDERS TO CONNECT CLIENTS TO COMMUNITY SUPPORTS, APPROPRIATEACTIVITIES.

• UTILIZE EVIDENCE BASE CURRICULUM TO ENCOURAGE BEHAVIORAL CHANGE. CONDUCT MONTHLY/ PROGRESS TRAINING/VIA ZOOM

• HOST VIRTUAL ZOOM SESSION WITH CLIENTS

Program Director

ResCare Community Living-Indianapolis, IN

June 2006 to December 2014

• Conducted, weekly and monthly in-service staff training.

• Monitored and Supervisised 13 homes and group homes. Supervised over 30 Direct Care Staff.

• Scheduling, hiring, training, and assisting with on-bording of staff.

• Daily activities: Help with tasks like bathing, dressing, eating, grooming, using the bathroom, and moving around.

• Household chores: Help with laundry, washing dishes, vacuuming, and light cleaning.

• Meal preparation: Help plan and prepare meals to meet a client's dietary needs.

• Transportation: Arrange transportation to doctors' offices or other outings.

• Scheduling: Help organize a client's schedule and plan appointments.

• Monitoring: Check vital signs like blood pressure, pulse, respiration, and temperature.

• Companionship: Provide companionship and social interaction to elderly, disabled, or chronically ill patients.

• Emergency care: Handle emergencies such as an accident, heart attack, or stroke.

• Reporting: Report changes in a patient's condition, behavior, or symptoms to family members, other caregivers, or the healthcare team.

Education

Associate's degree in Human Services

University of Phoenix

Skills

• Guest services

• POS

• Hotel experience

• Computer networking

• Leadership

• Typing

• Janitorial experience

• Human resources

• Training & development

• Training & Development

• HIPAA

• Microsoft Outlook

• Analysis skills

• Computer skills

• Child protective services

• Quality Control

• Google Docs

• CRM software

• Human Resources

• Employee Evaluation

• Office Management

• Data collection

• Employee relations

• Sales

• Presentation skills

• Front desk

• Quality assurance

• Microsoft Excel

• Workday

• Cash handling

• Research

• Restaurant experience

• Mentoring

• Customer service

• Employee Orientation

• Recruiting

• Payroll

• Supervising Experience

• Night Audit

• Pricing

• Cash register

• Windows

• Driving

• Relationship management

• Presentation Skills

• Management

• Negotiation

• Communication skills

• Organizational skills

• Interviewing

• Budgeting

• English

• Office Administration

• Conflict management

• Hospitality

• Help desk

• Forecasting

• Succession planning

• Microsoft Office

• Supervising experience

• Conflict Management

• Quality Assurance

• Event planning

• Cooking

• Upselling

• Quality control

• Microsoft Powerpoint

• Time management

• Google Suite

• Team management

• Front Desk

• Serving

Certifications and Licenses

Guard Card

Driver's License

Non-CDL Class C

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