Information Technology Operations Specialist
Resume:
Scott Maier
************@*****.***
https://www.linkedin.com/in/scott-maier-1b378b1
SUMMARY
Information Technology Leader possessing extensive experience within the full IT lifecycle.
Management of projects for Fortune 100 organizations in the pharmaceutical industry.
Experience in the design, implementation, and support of complex systems in mission-critical, highly regulated environments.
A team leader skilled at bringing together personnel, vendors, and resources to get the job done. Operations Specialist Business Transformation Project Management Agile Validation / Compliance Quality Systems
Solution Delivery Systems Architect Information / Data Governance PROFESSIONAL EXPERIENCE
Operations Specialist C&F 9/24 – Present
Create a framework of setting top level goals that are cascaded, defining measurable goals, and KPIs to track and report performance against.
Improve the efficiency, effectiveness, and overall performance of operations, optimizing processes, and enhancing quality to deliver superior value to clients and stakeholders.
Create a process and culture that fosters employee career growth through tools, feedback mechanisms, and performance incentives.
Define an effective onboarding experience for new hires to be productive, motivated, and connected to the organization, leading to seamless integration into the team.
Enhance the attraction and retention of talent, foster a positive work environment, and ensure compliance with laws and regulations.
Define the duties and functions to enhance coordination, improve decision-making, communication, authority, and collaboration to be more effective/efficient within the organization.
Identify, define, enhance the processes that contribute to the organization’s operations and revenue generation, those that support core internal activities, and governance processes.
Ensure that information is shared effectively, the right people have the right information at the right time, issues are handled according to established procedures to prevent, mitigate, or address potential problems. Director Operations & Insights – Compliance Lead Pfizer Inc. 7/23 – 2/24
Bring 70+ client facing applications and infrastructure components into compliance with our SOPs and validation policy, educating 130+ global colleagues/contractors on our corporate policies and governing regulations. Director Digital Production Systems – Solution Delivery Lead Pfizer Inc. 2022 – 7/23
Collaborated with key Stakeholders to define product vision and strategy, small frequent releases of ‘what matters’, defined KPIs that directed solution design toward the realization of tangible economic benefits.
Worked with Product Teams to accelerate flow, visualized/limited WIP, addressed bottlenecks, minimized handoffs, enhanced feedback, worked in smaller batches, optimized execution time, and remediated policies/practices.
Engaged with DevOps to drive change in practices/tools that maximized collaboration and technology automation. Sr. Manager Digital Production Systems – Product Owner Pfizer Inc. 2017 - 2022
Managed 12+ Product Teams, 120+ people, over the course of 16 program increments for our 15,000+ global clients.
Directed the creation of the COVID Operator experience which was awarded the CIO 100 award. This persona-based experience maximized throughput, reduced cycle times, and increased quality adherence for COVID operations.
Managed the implementation of 180+ Surface Hubs globally that provided an enhanced user experience. Sr. Manager Quality Systems Pfizer Inc. 2011 - 2017
Deliver Balanced Scorecard, Market Release, Problem Management, Straight Through Incident Processing Black Belt projects, Application Rationalization, and Data Center consolidation reducing our company’s Digital budget by $1B.
Completed my 6 Sigma Green Belt certification that provided $1MM in annual savings.
Managed a Lean Manufacturing project that optimized line output and reduced inventory overhead.
Directed the collection and review of all global systems across 62 manufacturing sites, negotiated ownership, implemented a Global Support Model, and identified rationalization opportunities.
Implemented Oracle EnterpriseOne for a lite touch ERP solution for smaller markets. Manager Quality Systems Pfizer Inc. 2007 - 2011
Directed a Support Team of 12 onshore/offshore resources for our Quality management applications.
Managed content management systems for controlled validation documents and product complaints.
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Project Lead Quality Systems Pfizer Inc. 2006 - 2007
Collaborated with business partners on adopting core solutions for consistency and cost avoidance purposes.
Played an integral part in the requirements gathering, architecture, development review, validation, SOP creation, system support, and system release of the Medical Excellence and VAULT projects. Manager Quality Systems Pfizer Inc. 2003 - 2006
Managed the development and rollout of a global Rx/OTC product complaint system.
Managed data migration and decommissioning of 3 legacy product complaint systems.
Implemented a backup solution to reduce system downtime. Systems Architect Pfizer Inc. 2001 - 2003
Managed requirements gathering, design, purchase, and setup of the system architecture, IQ/OQ and PQ testing, training, and global rollout of the formulation system for Pfizer.
Lead the effort that migrated formulation data from Warner Lambert to the respective Pfizer system. Senior Systems Technical Specialist Warner Lambert 1998 - 2001
Developed code, data migration, stood up the infrastructure, conducted validation, rollout, administration, and production support of the Global document management system for formulations. Business Analyst Pfizer Inc. 1997 - 1998
Orchestrated the implementation of a content management system for Standard Operating Procedures, setup the server environments, performed system validation, conducted data migration, and rollout to our clients. Associate Business Analyst Pfizer Inc. 1994 - 1997
Served as an IT liaison for R&D, Employee Resources and Strategic Planning groups based in NJ and NY Headquarters.
Investigated new technologies, reviewed business processes, recommended solutions to increase productivity, efficiency, and to provide a profitable ROI.
Created systems that (1) monitored and trended lab environmental data, (2) stored business critical information pertaining to raw materials used to manufacture our products, (3) used by Strategic Planning for new acquisitions. Network Analyst
Pfizer Inc. 1992 - 1994
Setup a Novell SFT III LAN, email, network printers, setup and deployed 200+ workstations, managed/maintained our servers and provided end user support.
Coordinated/performed installation of wiring, concentrators, Meridian CD tower, Cubix modem pool for remote access, and Colorado DLT for tape backup.
College Temp Pfizer Inc. 1988 - 1992
Worked with the Compliance Lead to validate a Vision system that was installed on the Visine manufacturing line.
Created a records retention application that provided the ability to easily locate physical records. EDUCATION
Bachelor of Computer Science
William Patterson University, NJ
CIO 100 Award in IT Excellence: https://www.cio.com/article/189094/pfizer-drives-digital-operations-overhaul.html Pfizer Mission Awards
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