Customer Service Representative
Resume:
Ivelisse Romero
Hartford, CT *****
****************@*****.***
Professional Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Authorized to work in the US for any employer
Work Experience
Department Manager
BOB'S STORES-Middletown, CT
June 2023 to September 2024
• Developed and executed effective merchandising plans to optimize product visibility and drive sales
• Analyzed sales data and trends to identify opportunities for improvement and implemented targeted action plans
• Oversaw inventory management, including ordering, receiving, and maintaining appropriate stock levels
• Trained staff on product knowledge, customer service techniques, and company policies
• Created employee schedules to ensure adequate coverage during peak business hours while controlling labor costs
• Conducted performance evaluations for team members, providing constructive feedback for growth and development
• Resolved customer complaints or issues promptly and professionally to maintain high levels of customer satisfaction
• Achieved monthly sales targets consistently by motivating the team through goal setting and incentives programs
• Implemented visual merchandising standards that enhanced the overall store appearance and increased customer engagement
• Utilized POS systems to process transactions accurately while ensuring cash handling procedures were followed diligently
• Developed strong relationships with key vendors to negotiate favorable pricing terms resulting in cost savings for the company
• Coordinated store events such as promotions or special sales days to drive foot traffic into the store
• Mentored junior managers within the department, providing guidance on leadership skills and career development
• Developed and implemented customer loyalty programs to increase repeat business and enhance customer retention
• Managed the store budget effectively, controlling expenses while maximizing sales opportunities
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual standards
• Analyzed sales data to identify top-performing products and adjusted inventory levels accordingly
• Maintained a clean and organized store environment in accordance with health and safety regulations
• Utilized CRM software to track customer preferences, purchase history, and personalize interactions for improved customer service
• Developed comprehensive training manuals for new hires to expedite onboarding process
• Ensured compliance with all legal requirements related to employment practices including labor laws, safety regulations, etc
• Increased employee productivity through effective coaching techniques such as goal setting and performance feedback sessions
• Demonstrated strong leadership skills by fostering a positive work environment focused on teamwork and collaboration
Freight Processing manager
Big Lots-Newington, CT
December 2022 to June 2023
Open store
Cash handling
Providing crew with task for the day
Execute any task sent in the emails
Take truck in with a crew of 6
Process merchandise and get on the floor following all the company standards Planograms, reading store map to know where new items are to be merchandise Dsd process
Check shelves for any expired items
Moved items around and adjusting shelves when needed Print out truck schedule and pieces coming in to prepare for truck day Front End Manager
Big Lots-East Hartford, CT
June 2022 to December 2022
Open and close store
Cash handling
Dsd control and receiving
Assistant in furniture dept with sales, pickup and freight receiving Overseeing the whole store
assistant cashier's with voids, return, price issues, customer issues Mark-ups and markdowns
Price merchandise and stock
Planograms
Knowledge of hand held device
Computer knowledge
Store Manager
Save-A-Lot-Hartford, CT
December 2021 to June 2022
Open and closing store
Cash handling
Overseeing and managing produce dept, meat dept, dairy dept, grocery dept Dsd control, receiving
Scheduling for the entire staff (staff of 20 associates) Well verse in Kronos, Microsoft word office
Hiring and staffing for the store needs
Training and supervising new employees
Planogram and reset maintenance
Weekly ad set's
Executing price batches
Store recovery and shrink standards
Assistant Manager
Save-A-Lot-Hartford, CT
March 2019 to December 2021
Breakdown pallets, work grocery onto floor according to planogram. Reset the store when needed, cashier, make tags for shelves, transport pallets through out store with pallet jacks, manually and electronic. Manage store follow all company policy. Perform as leader for the team. Open and close store. Receiving Clerk
Burlington Stores-Bloomfield, CT
October 2017 to March 2019
Unpack pallets, throw boxes on roller, unpack merchandise, process merchandise and work merchandise onto floor. Also I'm required to make tags for merchandise that comes in without tags and flow racks when needed to do so.
Assistant Store Manager
EbLens Clothing & Footwear-Bloomfield, CT
April 2011 to October 2017
Open/close store. Over see all operations of the store. Unload trucks, merchandising, bank runs, assign task to associates and make sure they complete them. Store manager
Check Stop LLC-CT
October 2007 to April 2011
Job consist of opening & closing stores helping customer with cashing there checks, paying bills, money transfer,
move large amount of money store to store, helping other associate with any problems they may have in there store.
Front End Supervisor
Restaurant Depot
August 2006 to March 2007
Assist cashiers with checking out customers, making sure customer was satisfied with service and assist customers to car if needed help, and stock shelves. Front End Supervisor
Ocean State Job Lot
September 2002 to July 2006
Assist customers with returns, provide cashiers with breaks and change when needed and stock shelves. Education
Certificate in Medical
Sawyer School of Business
1995 to 1996
Diploma
Weaver High School
1995
Skills
• Pallet Jack (3 years)
• Sales Management (3 years)
• Store Management Experience (3 years)
• Office Management (10+ years)
• Budgeting (3 years)
• Logistics (3 years)
• Loss Prevention (3 years)
• Cashiering (3 years)
• Sales (3 years)
• Management (5 years)
• Freight Experience (3 years)
• Assistant Manager Experience (3 years)
• Key Holder (3 years)
• Supervising Experience (3 years)
• Recruiting
• Pricing (3 years)
• Retail Management (3 years)
• Planograms (3 years)
• Kronos
• Produce Experience
• Team Lead (3 years)
• Merchandising (3 years)
• Inventory Control (3 years)
• Strategic Planning (3 years)
• PeopleSoft
• Profit & Loss (3 years)
• Forecasting (3 years)
• Cash Handling (3 years)
• Payroll (3 years)
Languages
• English and Spanish - Fluent
Additional Information
Qualifications:
Strong customer service skills with 20yrs of sales & customer service exp. Excellent with cash register, computers, strategic planning, freight flow, money handling, planogram, and supervised sales team to monitor sales activity & goals and achievements.
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