Customer Service Front Desk

Lisa R. Lofty

**** ********* *****, ** **********, D.C. 20017

**********@*****.*** 202-***-****

Professional Summary

Highly motivated and detail-oriented professional with over 35 years of experience in the federal government and customer service sectors. Adept at budget analysis, financial management, and administrative support, with strong interpersonal and organizational skills. Exceptional customer service expertise, professional written and oral communication abilities, and a proven ability to multitask in fast-paced environments.

Professional Experience

General Services Administration (GSA)

Office of Budget, Washington, DC

January 2010 – Present

Budget Analyst

Compile, analyze, validate, and submit budgetary information for GSA Outlays.

Work closely with the Department of Treasury and Office of Management and Budget (OMB) to ensure compliance and accuracy.

Prepare Congressional Justifications, analyze legislation impacts, and formulate OMB submissions.

Serve as administrator for the Office of Budget’s InSite pages.

Provide analytical studies and recommendations to senior managers on budget issues.

Monitor Congressional actions and develop executive financial reports.

Planned Companies

Parsippany, NJ

April 2022 – October 2022

Residential Concierge

Welcomed residents and guests, assisting with building access.

Managed incoming calls to the front desk and scheduled maintenance appointments.

Received, logged, and organized packages using MRI software.

Assisted with package pick-up and system logging.

Conducted package audits for inventory control.

Supported residents and guests during emergencies, including elevator incidents.

Facilitated move-ins and move-outs by securing access to loading docks and elevators.

Assisted leasing consultants with visitor management and leasing inquiries.

Guardian Service Industries, Inc.

Washington, DC

August 2021 – April 2022

Residential Concierge

Provided front desk support, greeting residents and guests.

Managed incoming calls and scheduled maintenance services.

Logged and organized package deliveries via MRI software.

Assisted residents with package pick-up and conducted audits.

Responded to emergency situations, aiding residents and guests.

Assisted with move-in and move-out logistics.

Supported leasing consultants in visitor and leasing inquiries.

Capitol Concierge

Rockville, MD

November 2017 – June 2018

Residential Concierge

Greeted residents and guests, providing front desk assistance.

Managed package handling and system logging.

Assisted with maintenance scheduling and emergency situations.

Coordinated move-in and move-out processes.

Department of Homeland Security – TSA Federal Air Marshal Service

Arlington, VA

September 2007 – January 2010

Program Analyst

Managed and maintained a $64M budget for Law Enforcement Officers at 448 airports.

Provided financial training and support to airport employees.

Led a team of four contractors handling cooperative agreement invoices.

Developed spend plans and ensured budgetary compliance.

Department of Homeland Security – TSA Office of Budget

Arlington, VA

March 2002 – September 2007

Program Analyst

Assisted in strategic planning and goal development for TSA.

Led the Performance Management Information System (PMIS) Help Desk.

Provided training at over 40 federalized airports.

Received a DHS TSA Gold Award for service excellence.

Education

University of Maryland Global Campus

Business Administration June 2018 – June 2020

University of Phoenix

Business Administration January 2013 – September 2015

Howard University

Accounting August 1989 – May 1991

Certifications & Training

Certificate of Accomplishment in Financial Management (USDA Graduate School) – 2009

Appropriations Law – 2011, 2021

Excel Intermediate – 2011

Notary Public (Washington, DC) – 2021

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