Sr. Collections Specialist

Dear Hiring Manager,

I have over ** years of specialized experience in biotechnology and have developed extensive expertise in international and domestic Accounts Receivable and collections management. I managed a high-value portfolio consisting of both pharmaceutical and global client accounts.

I have strong communication skills focused on building and preserving Client relationships, while simultaneously resolving collections issues.

I supported our global customers by managing international communications across multiple time zones. Starting early morning, from California, (before 5:00 a.m.) to effectively service customers in various regions across the globe (i.e.: EMEA, LATAM, and DACH), while also conducting evening calls to support APAC territories. This ensured comprehensive support for our diverse client base.

I also collaborated with our outsourced billing partner in India (Synergen Health), working with team leads to manage collection activities, including follow-ups, reconciliations and account escalations. I was also involved with customer billing, billing corrections, resolving unapplied and misapplied payments and developing flexible payment solutions. As part of the collections process, I was also heavily involved with both Sales and Legal teams to support escalated accounts.

Previously I worked as a Business Manager for LuraTech, Inc., based out of Berlin, Germany responsible for all U.S. operations.

Please find my resume attached, which provides additional details about my experience.

Thank you for your consideration of my application.

Sincerely,

Xochitl Brent

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